I asked for 2 parts to be OEM and was explained a process to ensure that happened. Picked up car and received scratched used parts. I brought a well maintained undamaged, minus the part where I got hit, car. I received a car that had been very noticeably worked on. To top it off someone was using the stereo adjusted the settings and not computer settings that might change while a battery is disconnected. I will contact tomorrow regarding the sub-par work performed.
6/22/2017
Christine A. VERIFIED CUSTOMER
Vehicle Make : Ford
I really appreciate Stephen's demeanor and professionalism. He kept me informed every step of the way and even came in on his day off so I could get my truck. I hope I don't need to use Abra or his services anytime soon, but I wouldn't hesitate to call if I did.
6/14/2017
Doug M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Your computer email system is too impersonal. It sent me meaningless emails that were contradicted by phone conversations I had. When I responded to the emails with questions I received no response whatsoever. You can't expect a computer to provide meaningful customer service. The work, schedule and results provided were good but the experience as a customer left me wondering what was happening and when the work would be done. I don't believe you really want your customers to have the feeling of anxiety that I felt.
6/13/2017
Bruce L. VERIFIED CUSTOMER
Vehicle Make : Kia
Repairs were done very quickly! They washed my car!! :)and cleaned the inside. That was above and beyond what is expected. I was kept well informed on the progress of the repairs. Would recommend them!
6/6/2017
Valerie A. VERIFIED CUSTOMER
Vehicle Make : Ford
Every auto body shop I have ever used has done a complet detail before pickup. I would not use Abra or recommend agin for that reason.
6/3/2017
Amy B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service, from the initial call to picking up my vehicle.
5/31/2017
Candace B. VERIFIED CUSTOMER
Vehicle Make : Kia
Malissa was awesome to work with! Thank you, Candace
5/23/2017
Jeff S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Stephen is awesome, great communication from day one. my car looks better than when I bought it, I'm glad i chose Abra for my repairs.
5/13/2017
Craig G. VERIFIED CUSTOMER
Vehicle Make : Jeep
Abba showed us deep respect and a good customer of service they were terrific and getting our vehicle done and we thank them .thank you
5/12/2017
Kathleen G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Stephen and other employees were a pleasure do do business with. He explained things clearly and was extremely accountable- both of which are super important to me! I will refer this business to others! Thank you for the super experience :-)
5/11/2017
Elias K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Some confusion on car return. I was told it'd be taken care of, hertz twice called me saying my car was over due. Seems to be resolved now
5/8/2017
Joan B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very pleased with experience working with ABRA..
James was very informative keeping me up to date
on the progress in repairing on my van.
Thank-you.
5/4/2017
Naran R. VERIFIED CUSTOMER
Vehicle Make : Acura
Great and friendly service. Keep me update with status of my car.
5/2/2017
Michael G. VERIFIED CUSTOMER
Vehicle Make : Cadillac
So far so good!As the next few days go by I will be taking a closers look at things. I have noticed that the new grill does not fit flush to the rest of the body! That is a little concerned for me.
4/19/2017
Michael S. VERIFIED CUSTOMER
Vehicle Make : Dodge
James was excellent! He answered all my questions, helped me get a rental car, called to give me updates and was right on top of everything. I am happy with the choice I made to have my vehicle worked on at Abra.
4/18/2017
Chris D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very professional, Elizabeth was thorough and great to have as my service representative. Thank you