I had a car accident,so I was very stressed out. Your great team not only provided me with excellent service, but also supported me step by step in all needed insurance negotiations. Ernesto Gonzalez, Roman and Enrique updated me with all information during the repair process. I would say that Enrique Serrato not only estimated my car, but took care just of everything, explained to me all the process and helped me to avoid any additional stress.
Thank you very much,
Oksana L
3/14/2017
Julia W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
100% happy.. Could not have been a better experience under the circumstances
3/10/2017
Oscar C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thank you for a good and quick repair
3/9/2017
Carlos R. VERIFIED CUSTOMER
Vehicle Make : BMW
Perfect customer service. Work was done quickly.
3/3/2017
Andrew N. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Ernesto was professional, courteous, and accommodating. He is a true asset to AutoNation!
3/2/2017
Jose R. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you nick and jesse for making this as easy as possible for me.
2/25/2017
Lisa B. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Johnmarko @ the BMW Collision and Ernesto @ the Body Shop deserve
marks exceeding 10. Enterprise Rent-A-Car damaged the left front side of
my Mini Cooper. I obtained the incident reported, contacted Enterprise's
Adjuster, spoke to Johnmarko and he took over. He had my vehicle taken to the
body shop, Ernesto promptly emailed me, kept me updated and within **** week, I was out of that rental car. Ernesto had my Mini cleaned/vacuumed and the body shop did a superb job.!
Johnmarko & Ernesto should be commended
for their professionalism and are assets to Autonation.
I plan on buying a BMW within the next 6 months, hope I'm never
in an accident but know that I can bring my car to Johnmarko &
Ernesto to get the job done right. Thank you, Lisa B
2/24/2017
Ray H. VERIFIED CUSTOMER
Vehicle Make : BMW
Worked initially with Ed Bethume at BMW Fremont then with Ernesto Gonzalez at the collision center. I wss kept informed of the work and insurance processes. Car was ready when promised. No issues from my end.
2/15/2017
Brenda B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Juan was extremely helpful and kept me informed.
2/14/2017
Tie Q. VERIFIED CUSTOMER
Vehicle Make : BMW
the staff is nice and the work is done quickly with quality, thanks for your guys' efforts.
2/12/2017
Juan C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you!
2/5/2017
Sara S. VERIFIED CUSTOMER
Vehicle Make : BMW
Cesar was great to work with...professional and competent. The car looks great!
1/31/2017
Zijiao L. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
I was helped byJerry. He was really nice to answer all my questions and tried his best to solve my issues.
1/21/2017
Carmen A. VERIFIED CUSTOMER
Vehicle Make : Scion
You guys always keep me posted on my vehicle repair, it was all done in a timely manners, the paint looks great I would gladly recommend you Guys. Thanks for all.
1/17/2017
Aman S. VERIFIED CUSTOMER
Vehicle Make : Maserati
I had an excellent experience. So far the work done looks pretty good, I will be recommending a lot of my clients through this facility thank you
1/14/2017
Darrell C. VERIFIED CUSTOMER
Vehicle Make : BMW
Ernesto was our primary contact and he did a great job of keeping us informed and maintaining a tight schedule. The repair work to our BMW X3 appears to be very professional.
1/13/2017
Mayra G.. VERIFIED CUSTOMER
Vehicle Make : Toyota
Amazing Job!!! I will be referring everyone I know.
1/5/2017
Manika M. VERIFIED CUSTOMER
Vehicle Make : BMW
great professional experience.
1/3/2017
Gurusimran S. VERIFIED CUSTOMER
Vehicle Make : BMW
They team provided me with constant updates on the status of my vehicle till I got it back.
Thanks,
Gurusimran
12/30/2016
Ruchita S. VERIFIED CUSTOMER
Vehicle Make : Volvo
Nathan and David were both great in keeping me updated at all times.