Autonation Collision Center Westlake

Nice Job.

Thanks for all!

They exceeded my expectations

very happy wiyh the service, kept me informed through out the prosses

:)

All the people I met and worked with were professional and knew what they were doing. Kept me in the loop and got my car back in a timely manor. Thanks.

Ford AutoNation did a fantastic job!

Repair took longer then collision department said it would. They said 5-7 days and my car took 12 days

It was easy and the work was great.

I liked the new system with email status updates - super helpful!

Time to complete estimate was fuzzy but not really important to me. Results were really great! My wife was delighted!

Mike and Penny were great and communicating! The body shop did a great job and my car was fixed correctly!

Thank you for a job well done!

I've had so many problems and miscommunication with the staff at John Lance Ford Westlake. When I got my car returned to me - post accident repairs, the sensors were all misaligned and my trunk was shifted to the right. My rear driver tail light was cracked and chipped, and the car itself on the rear passenger side was chipped, which would have resulted in rudt through time.. I didn't have this car for more than one week until someone hit me and it was in perfect condition. Also, I am disgusted by how filthy Auto Nation returns their cars to their customers. All the dirt, and dust from the body shop is inside the vehicle, which I understand, but the least thing a car dealership should do when returning the vehicle to the customer is to vacuum their mess up and make it look clean on the inside, or at least in the condition the body shop received it in. I shouldn't have to leave the body shop and head to a car wash to vacuum out my vehicle and clean out all the filth left behind. I did in fact bring up the problems with my vehicle to the body shop when I received it again, and they were accommodating and stated they would fix it all without me paying out of pocket. Another issue I noticed which wasn't too seriously, but still important to me - was that my remote start wasn't working anymore. Which could have just been the battery so when I took my car back, for the second round of repairs Ford messed up, I gave the gentleman my key fob and remote start and told him how it didn't work. He said he would have that fixed. A week and a half goes by... I get a call that my car is ready for pick up, I remind penny on the phone that I dropped off my remote start that day too and was just confirming that was fixed as well. She said she is going to check with the guys who said they'd repair it. I then find out, they in fact did forget about repairing the remote start. so basically, I would have drove up to ford, got my vehicle and left without something that had to of been one of the easiest thing to fix about this whole problem. The fact that nothing is documented, nothing is done right, and there is no "customer service satisfaction" at this location. I am disgusted and have had it with John Lance Ford Westlake. I can honestly say the only person who has been on top of their game and very accommodating is Penny, in collision. I am not sure how she deals and puts up with all the problems this dealership has. Also - turns out when I got my car I was only issued one remote start fob, instead of 2 like I was supposed to. Something's wrong with this location. Thanks.

Great thanks

Appreciated your quick and satisfactory work and very friendly staff.

I Appreciate having the progress of the car repair explained to me when I called. Also, the car looks great. Brand new. They always do a fine job making the repairs as I have had a previous car in after being hit in another accident.

Great staff, thanks

As a former body repair person (some years ago), I carefully scrutinized the collision repairs and found they were very skillfully performed. Excellent work!

Please tell everyone they did a great job!