After an awful experience with someone rear-ending me almost 2 months ago, the team at AutoNation made me feel so valued. They were all very responsive, kept me informed, especially receptionist. What can I say about Juan Carlos, simply awesome.
Thanks for the experience. Others could take a lesson from this team about customer service / customer experience.
1/11/2016
Ida M. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was glad that I got calls to give me an update on my car. The outcome was amazing I will highly recommend the place to people.
1/9/2016
Justin D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Victoria was great! I expected to have my car in the shop for 5-7 days, and it was finished in less than 48 hours. The whole experience was painless and smooth!
12/24/2015
Jonique G. VERIFIED CUSTOMER
Vehicle Make : Nissan
I truly appreciate the excellent service your team provided. Peggy was very helpful. Kevin provided an estimate of the damages, estimated date of completion and detailed and timely updates on my car. The attention to detail from beginning to end made me feel appreciated as a valued customer and made my time without my vehicle less stressful for me and my family. Kevin and Peggy are true gems. All other employees I encountered were helpful as well. I will definitely recommend your team to anyone in need of repairs.
12/13/2015
Sandra M. VERIFIED CUSTOMER
Vehicle Make : Lincoln
The work was satisfactory but the car was there for over a week and no one called us to say they did not have the needed insurance approval. The approval had been called in from the insurance company before we brought the car in.
12/11/2015
Cheryl W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excelkent service. Victoria is awesone! Thank you. Great job
12/6/2015
Michael S. VERIFIED CUSTOMER
Vehicle Make : Ford
Car was repaired and returned when promised.Great work.
11/24/2015
Ashley B. VERIFIED CUSTOMER
Vehicle Make : Honda
My experience was wonderful. Waymon was very professional and courteous. He kept me updated throughout the process. I had my car back in less than one week. The detail job was great. I was happy to have it repaired and cleaned out.
11/22/2015
Joaquin B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service rep was very informative and non judgemental about the accident. He was very helpful.
11/20/2015
Daniele G. VERIFIED CUSTOMER
Vehicle Make : Honda
good service and friendly people
thanks
11/20/2015
Nghia N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Like
11/20/2015
Linda P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good and fast service
11/20/2015
Bryanna C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great Team ! Great customer service ! I love how I was always updated with the status of my vehicle ! All the way around great experience !!!
11/18/2015
Woineshet G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am really impressed, and greatful in your communication with me about the progress and completed work schedule step by step.
Keep up the great work you do!
Thank you!
11/18/2015
Colin T. VERIFIED CUSTOMER
Vehicle Make : Honda
I was traveling on business while my car was being repaired so I appreciated the status updates and communication with Kevin.
11/15/2015
John D. VERIFIED CUSTOMER
Vehicle Make : Honda
Repairs completed to COMPLETE SATISFACTION!!! Kevin,assigned to claim, explained all aspects of repair work and was very helpful and kept me informed of the work process. Company does good work for USAA policy holders.
11/11/2015
Maria G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The consultant was generous and understanding but the repairs were not fully repaired there was chiped paint and the hood did not arrive at the shop uneven
11/2/2015
Raymond B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Second time using this place. Very please with the people and the work.
11/2/2015
Eric L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Would have liked a little more two-way communication... felt "hanging in the dark" a few times. Overall a good experience. Everyone was friendly and professional! Thank you.
10/28/2015
Tomekia T. VERIFIED CUSTOMER
Vehicle Make : Nissan
I enjoyed the constant emails and phone calls about the status of my vehicle.