Victor Arevalo did a great job as my service adviser. He kept me informed every day on the status of my Vehicle. My car was done on time that he told me. He is very polite and professional. Give him a raise. Tom.
9/18/2018
Sheryl K. VERIFIED CUSTOMER
Vehicle Make : Audi
Gabriela, Mandy, Victor, and particularly Chris (the manager) were of GREAT help! Very professional, efficient, and personable service. Thank you!
9/4/2018
Nicholas H. VERIFIED CUSTOMER
Vehicle Make : Ford
Chris Villasana was a FANTASTIC Ford Auyo Nation associate. He consistently keep me updated on this whole process. He called me once a week and copied me on all important emails with adjusters. I enjoyed Chris V. He does a great job!
8/30/2018
Deann R. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service, easy to work with. Victor was excellent.
8/22/2018
Judy A. VERIFIED CUSTOMER
Vehicle Make : Ford
Chris was very helpful with a difficult situation.
8/21/2018
Jermetris M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Staff was great and provided excellent service. The daily status updates were very helpful.
8/20/2018
Marcelle S. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Staff, John Milne and Mandy professional. Very good communication and prompt attention.
8/18/2018
Warren B. VERIFIED CUSTOMER
Vehicle Make : Ford
Chris was very friendly and went the extra mil ed to make sure my vehicle was done correctly. He let me know when I went to schedule the repair that one of the painters was out until the next week. When I took it back the next week He let know up front how long it would take and when it was finished, He w as liked around the vehicle with me and made sure it was done correctly. He is very knowledgeable about the business and respectful when talking to me. Thanks Chris for doing a Great job and You are an asset to Autonation Body shop!!
8/18/2018
An John. VERIFIED CUSTOMER
Vehicle Make : Kia
If you lisen to the music you like change it back to what the owners presets before they get it back.
8/16/2018
Ricardo F. VERIFIED CUSTOMER
Vehicle Make : Ford
Victor Arevalo was very helpful, courteous and efficient. He kept me up to date on the repair progress with my truck. Victor was always pleasant and showed his willingness to answer my questions and understood my concerns in getting the repairs done by friday. My wife told me that the repair job was excellent. We are both very pleased with the customer service and excellent results of the repairs done. I'd like to also commend Stephanie for assisting me a couple of times. She was also courteous, helpful, cheerful and efficient. I am really impressed with Victor's and Stephanie's professionalism in the conduct of their work.
8/11/2018
Norma H. VERIFIED CUSTOMER
Vehicle Make : Ford
John was extremely helpful and very professional. The car appears to look great. Didn’t expect to get it detailed, thank you very much.
I haven’t driven it far so I don’t know how it is as far as mechanically
Hopefully it drives as good as it looks. I would recommend your team to anyone.
Sincerely, Norm Humphrey
8/4/2018
James R. VERIFIED CUSTOMER
Vehicle Make : Ford
Chris Villasana was very professional, courteous and helpful. He explained the repair process in a way that was easy to understand. He proved to be capable and understanding. He made sure everything I needed was taken care of.
8/4/2018
Mutaz A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Victor was very professional! He kept us updated throughout the process and was honest and explained repairs thoroughly.
8/2/2018
Amanda C. VERIFIED CUSTOMER
Vehicle Make : Honda
Victor was great throughout the whole process! I was kept on the loop and my car looks amazing! Thank you!
7/31/2018
Andres A. VERIFIED CUSTOMER
Vehicle Make : Ford
Friendly staff, everything went very smoothly. My parts arrived when Victor said it would and they had my truck ready to go the same day! Awesome team. I would most diffently recommend Auto Nation Ford on Katy to everyone. ????????
7/27/2018
Brennan L. VERIFIED CUSTOMER
Vehicle Make : Ford
Victor was very helpful and answered every question I had. Very pleased.
7/25/2018
Reginald D. VERIFIED CUSTOMER
Vehicle Make : Ford
Very satisfied
7/19/2018
Christopher S. VERIFIED CUSTOMER
Vehicle Make : Ford
Very pleased with quality and timeliness of the repair
7/18/2018
Christina S. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was pleasant and helpful, from the reception desk, to the Enterprise counter, and to Chris Kalvert that kept me posted with how things were going with the repairs. Having an accident and having to deal with the repairs afterward can be stressful but dealing with AutoNation Collision made it a very easy time.