Charles Reed is great. Totally took care of me and execelent
work reaping my car.
5/24/2018
Keith H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job
5/19/2018
Jan P. VERIFIED CUSTOMER
Vehicle Make : Toyota
The only comment I have is about the lack of communication and coordination between departments. My car was in the service department and I mentioned that to my collision advisor. He told me to call service and tell them to send it over to collision. I think it is reasonable to expect that information could have been a communication between departments without the customer as a liason. He said he didn’t know who my service advisor was so he couldn’t do it but it could have easily been found by using my name. As it was, it took another week for my car to be estimated by collision. I have found this lack of communication between ALL departments as if they were three different businesses. I was also asked by sales and service to do legwork for them that logically falls in their job description and certainly falls squarely in the realm of customer service. I have not experienced this lack on concern for departmental coordination and communication or customer service in other dealerships—namely Ford and Mercedes Benz. I picked Toyota because we have 2 other Toyota’s and considered them excellent choices. This dealership is not living up to my expectation of the Toyota brand reputation.
5/17/2018
Sarah F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Charles Reed was absolutely amazing - very helpful, patient, and informative. I appreciate that he was so responsive and timely. He even looked in my car for me for something I was missing. He provided excellent customer service!
5/17/2018
Brent G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Done quickly and efficiently. Rather than having me rent a car, yall put it to the top of the queue and fixed while waiting. So grateful. Thanks!
5/16/2018
Melissa C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Charles Reed is great! He took time & care to ensure my son’s car was repaired swiftly & correctly.
5/16/2018
Stephen H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Handled a sensitive issue with absolute professionalism and timeliness.
5/16/2018
Soumya S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Charles White was great, delivered the car before the estimated date. He made the process smooth and hassle free.
5/15/2018
Eliza O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Chase was absolutely amazing. He made my appt, evaluated my car, fixed it up and he cleaned my car without me every asking. Even vacuumed the inside. My car looks so beautiful and the bumper matches perfectly. I would only want to use Chase again. He is an absolute professional.
5/13/2018
Gilbert O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Chase was great to work with.
5/12/2018
Ildefonso C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very knowledgeable and very helpful. I would recommend anyone to Arthur. Thank you my vehicle looks new again.
5/10/2018
Leslie B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jerry was very thorough and helpful in a stressful situation. He kept me updated on the status of the car and worked with a deadline that I had to meet. I appreciate his professionalism and service!
5/9/2018
Robert H. VERIFIED CUSTOMER
Vehicle Make : Toyota
We loved Jerry, he was nice, professional, and efficient. He made our terrible situation with the car accident as painless as possible! I will definitely contact him again for all my car needs.
5/9/2018
Patricia A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Charles was very attentive to my needs and worked to provide the best service and experience possible. Also my vehicle was ready one day earlier.
I’m completely satisfied with the service and attention provided throughout the process.
5/4/2018
Jacqueline K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Charles Reed provides excellent customer service. I would never hesitate to recommend this Collision Center or Charles.
5/3/2018
Tommy H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Arthur was on time and budget! He communicated excellently and was very pleasant and cordial! You should give him a raise!
Thanks
Tommy
5/1/2018
Tashi T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fully satisfied with everything. Thanks Autonation.
4/26/2018
Alejandro A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Charles was great! Always friendly and cheerful. He was knowledgeable and thoroughly explained what was done to my vehicle.
4/20/2018
Carl B. VERIFIED CUSTOMER
Vehicle Make : GMC
AutoNation keep me posted and updated from day one with my vehicle Ernest was very knowledgeable an experienced in his field. I did have two issues with my vehicle when I got it back and I took it back to AutoNation Chevrolet and Ernest assured me that it will get handled so as of now I am still a completely satisfied customer and I will get with Ernest to finish up the concerns that I have. I will recommend everyone I know to this body shop at AutoNation
4/19/2018
Amy C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Chase made this experience incredibly painless. I received several updates and phone calls throughout the process, and the final product was fantastic!