Charles Reed, our adjuster or agent if you call it, is always on top of everything. Kept on updating us the status of the repair, our insurance responses/comments. We've known him for a longer times as our adjuster for the repair of my wife previously.
He does his job excellently and his customer service can't be question. A great asset to AutoNation. A customer always comes back if Charles is always there.
11/14/2015
Jason M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Worked with Charles one of the managers there. Couldn't have gone smoother. Easy to work with and great communication throughout my repair.
11/13/2015
Jane M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Arthur Balderas was awesome
11/12/2015
Robert S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Art and the entire crew were very professional and helpful. Just excellent!
11/12/2015
**** W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My car was detailed inside and out when I got it back after the repair. It looked awesome. Good job. Thanks.
11/7/2015
Linda F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Roy was great. Stayed in touch w me about progress and was always professional.
11/7/2015
Sastri M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I have nothing but positive thoughts about my experience with AutoNation in connection with my 2015 Chevy Malibu repair. Jerry Lewis, the collision concierge, has been very helpful, professional, and friendly. He went out of the way to make sure I got my rental car, when the rental company appeared disorganized. He has now become a personal friend of mine. I didn't know that collision could be this much fun.
11/6/2015
James H. VERIFIED CUSTOMER
Vehicle Make : Toyota
ARTHUR DID A GOOD JOB. HE WAS VERY ACCOMMODATING AND HELPFUL.
11/5/2015
Jesse L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you. Arthur, you were friendly, helpful and thorough. I appreciate the time you spent taking care of getting our car taken care. We know it was in competent and careful hands. Thanks guys!
10/30/2015
Nicholas L. VERIFIED CUSTOMER
Vehicle Make : Toyota
The next day of my accident I went straight to Toyota and I got this going right away. Being that my FJ is a future collector car I was sad to see it hit as I take really good care of it. When I got it back not only was the service super my FJ looked better than ever! I can't thank you enough. Great job Arthur leading your team to make my day! Thank you.
10/30/2015
Anita G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They did an awesome job and everyone at the Chevrolet dealer is so nice.
10/29/2015
Lile V. VERIFIED CUSTOMER
Vehicle Make : Scion
Very happy with service and work. Thank you
10/29/2015
Henry C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fast and friendly service!
10/28/2015
Stephen K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great communication, understanding and worked with me.
10/26/2015
Victoria A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Roy was helpful and communicated what was happening throughout the process.
10/24/2015
Tuck Weng. VERIFIED CUSTOMER
Vehicle Make : Honda
Ok
10/22/2015
Nancy G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Roy was great, very professional. Repairs were terrific.
10/21/2015
Walter L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I want to personally thank Arthur for his job dedication. I knew the office closes at 6:00 P.M. but I was stuck in traffic. I called Arthur to inform that I would be late. His reply was "I'll be here." He could have told me the office was closed but he didn't. Customer satisfaction from Arthur was first and foremost for and he lived up to the all expectations of customer satisfaction. Thanks for going above and beyond Arthur. Walter Lovings
10/19/2015
Amanda Y. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was kept informed about the progress of my car repair. Jerry Lewis was very nice and took care of everything that I needed.
10/18/2015
Stephen C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Roy was courteous, helpful and professional in our interactions. Service was prompt and well done. I was pleased with the efficiency with witch my highlander was repaired.