Lexus Of Tampa Bay Collision Center

I will recommend to other bad drivers like myself.

I called Carmen Meabe, Customer Care Manager at Lexus of Tampa Bay requesting contact information for the Lexus Collision Center of Tampa Bay. She immediately gave me all of the contact information I needed; since the collision center was not located at the same address as Lexus of Tampa Bay, my normal place I use for any type of customer care service. I was very impressed with Alison the receptionist at the Lexus Collision Center. She answered all of my questions on every phone call I made and arranged an appointment for me to come to the collision repair center to meet with Edwin, my collision estimator who would be assisting me in repairing my vehicle that had been damaged in a recent auto accident. Edwin set-up a completion date for the repair work. He called me one day prior to the pick up date and advised me that my Lexus RX 350 was ready for pickup **** day earlier than anticipated. I was extremely happy that he finished the job earlier than expected. He met with me at the time of pickup and showed me the repair work and assured me of guarantee for their work. I chose Lexus to repair my collision damage because of the prior service Lexus has always offered to me with their customer service over at Lexus of Tampa Bayfor the past 8 years. Lexus has never disappointed me. I always tell everyone how much I have love working with your team of experts at Lexus. Your service is outstanding and very much appreciated, not to mention how much my husband and I love the past four Lexus vehicles we have owned and driven. Thank you for making my experience with Lexus feel like perfection all of the time. Your Team of Experts at Lexus are the Best! Carol M

Trip and amanda provided excellent service for myself and my car. It looks better than the day I bought it. Thank you.

Excellent

Please tell the team that they did an excellent job of repairing my Lexus LS430. I appreciate all of their hard work. Andy Titen

Chip did a fabulous job communicating the process and where we stood on progress.

Outstanding service will recommend to friends

great job

Did a great job and the person at the front desk was very professional.

The car looks amazing and I appreciate all the hard work that was put into it! Thank you!

Service was great! Thanks to Christina

Kelly Gundy was a star. Love her!

Chip took great care to insure my mersedes was repaired as I hoped it would be.

Door Panel makes a rumbling noise whenever I close the door that was repaired (rear driver door). I called and made them aware today, and an appt has been set up for Monday

I am happy with your services. My wife even more happy than I do(I just pay for the car) because she got her car back faster than she expected. I will definitely buy the third Lexus for her. Thank you for excellent services.

I appreciate the service provided at the collision center and at this point in time, I wouldn't think of taking my vehicle elsewhere for repairs.

The communication from the collision center was excellent. Chip delivered on everything. He was personable and professional.

My experience with Amanda Pasteur was great. She kept me up to date on the status of my vehicle. My car turned out beautiful! I was disappointed in the amount of time it took to complete the repairs. Close to 2 months way exceeded the timeframe they gave me. Other than that, my experience was good.

The repair work was good but it took longer than expected. Also I was told that the car was to be washed and when I got the car back it was very dirty and had swirl marks on it . The vehicle is new and has only been washed by the Lexus dealership and the paint was in great shape with no swirl marks. Being a new car it has never been driven in the rain and told them I would wait **** extra day to pick up my car because it rained the day it was finished. My car has water spots and swirl marks. It wouldn't be a big deal if my paint wasn't perfect but it was before drop off. Other than the cars front damage.

JR was extremely helpful, he kept me up to date on the repairs and even took the time to thoroughly explain some of the issues with my vehicle. Although, during one of our meetings an employee "Christina Perez" was extremely rude and made me feel very uncomfortable! She was very unprofesssional, interjecting into my meeting with JR because she was apparently annoyed that he was taking the time to educate me about my vehicle. It was very inappropriate and unnecessary.