Autonation Collision Center Orange_Park

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My car is only a year old and not only did I have to take it back but I was informed they put an aftermarket light on my car which didn't even match the light on the other side! My cars not old it's a 2014 so I'm upset as to why an aftermarket light was put on my car instead of a stock light without my knowledge and to have it clearly not match the light on the other side of the car really upsets me.

I appreciate the fact that even though Auto Nation was extremely busy they got my car finished in a timely fashion. From what I can see it was a good job.

BRAVO! ???????????????? Great Communication! Great Service!

Job well done The text up dates are a nice future

Tom, who handled our collision repairs is a truly accommodating professional and has earned our trust. I would endorse him to others who would be in the same situation where I and my family were at. H treated us like family - honesty and sincerity to customers go a long way for both internal and external customers.

When the car was initially ready, the following discrepancies were discovered; dust/dirt in paint finish, 3 fasteners missing. Car was reprocessed, taking another week. The initial estimated completion forecast was **** week. Three weeks later the car was picked up. The paint finish was very good. But, 2 fasteners still missing, screws in mud guard are loose, because retaining nuts are stripped. We took the vehicle anyway to end this experience. I will the fasteners myself. After leaving the dealership a ****/4 mile down the road my wife stopped to get gas and the small panel behind the interior door release handle fell off, because it was broken when body shop was removing door panel, and didn't replace it. They just stuck it back in place. Also, they scratched the interior door panel, and didn't replace. My wife immediately returned to the body shop to report her findings. Wait don't guess what happened; the Service Writer immediately said she knew about it. She said it happened when they had to remove the door panel. She knew about it and didn't do anything about it??? She said she would order replacement parts. Let's see how long this takes. When the parts come in, I prefer for Autonation to deliver and schedule repair across the street at Lucas Honda. Sincerely, Rick Eveson 631-4850 Lisa E

Only problem was the tail light was burned out. Replaced the bulb myself.

Outstanding service and Professional care is what I received from the time I arrived at site. Outstanding play by play performed by Tom Weber truly made all the difference in my worry free , express service. thank you for putting the pieces back together!!!!

Fantastic job am very satisfied .Tom was very courteous and kept me updated.thanks guys and girls at the collision center .great job

Awesome job

Very good job. Thanks.

Vehicle looks like new. Your team repaired a couple spots that were not part of the original estimate. Greatly appreciated the extra service .

Shocked and offended when your Hertz representative became agitated when I asked for a receipt. She called me a mother **** and told me to get the **** out of here. I will.... I've purchased 2 new vehicles at your company and get all service work there as well. I had just had 3600.00 in body work done when this person verbally attacked me. After my service agreement with my Exployer is complete I will never step foot on your property.

Repair was fine but it took a month for the insurance company to authorize repair.

Good job overall.

You did very good job. Thank you so much.

Job completed before projected time given. I was kept informed by text messages and follow up phone calls.

Aaron was awesome! He catered to me and my time restrictions and was very professional in all parts of the transactions. Me made sure that I was updated on the status of my vehicle as well as got me pushed through to be able to still make my vacation. I work in the customer service industry and I know how hard it is to find good people, Aaron is as good as you will find.

Inside door handle and lock broken.