The team was wonderful! My repair contact kept me informed and was "dogged" in getting the insurance company to get the required approval completed as soon as possible. they even got my car done ahead of time.
Great Team!
6/7/2016
Mary H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate the frequent updates and the going beyond provided by Leah. Thank you.
6/4/2016
Michael W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Was very happy with the communication and speed of completion of the job.
5/31/2016
Steve D. VERIFIED CUSTOMER
Vehicle Make : Dodge
Page and Matt were very communicative during the whole process. They provided excellent customer service and reasonable rates. I would return if we find ourselves in need of collision repairs.
5/26/2016
Patricia S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team was very helpful throughout the process. Also communicated well as progress was made.
5/25/2016
Dave R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Sarah did a fine job, everything was done exactly as promised and delivered ahead of time.
thank you,
Dave Richardson
5/22/2016
Elizabeth O. VERIFIED CUSTOMER
Vehicle Make : Jeep
The team did a great job on my car - it looks great!
5/20/2016
David S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Danielle was professional, and very helpful, especially with reminders
5/19/2016
Jody S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone communicated very well and repairs were completed in a timely manner. I appreciate all involved.
5/18/2016
Phyllis B. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt **** was awesome to work with. He kept me informed of the repairs and was always quick to respond to phone calls or emails. He made it a pleasant experience.
5/11/2016
Dennis C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Once again, Diego did great.
5/8/2016
Hal S. VERIFIED CUSTOMER
Vehicle Make : Subaru
First, let me say that the repair work and the timeliness of the repair, once it began, were phenomenal. I am very pleased with the outcome. My issues were on the front side. Though Shannon did come out and inspect my car on very short notice, we had significant problems with the dropoff. There was supposed to be an e-mail with authorization forms, which he never sent. When I took the car up the the AutoNation Collision Center after hours on Sunday for the dropoff, there were no envelopes or forms in the dropoff box. I had thought to bring my own envelope, and put the key and the estimates in the dropoff window. I was then supposed to get the forms faxed or e-mailed to me, and, with a computer problem at AutoNation slowing the process, finally got the forms faxed over at the very end of the day. It was clear that that entire day was wasted, in that it did delay the process and create quite a bit of frustration. Once that was taken care of, the rest of the process was superb. There is definitely room for improvement regarding customer service on the front end, including timely e-mail of necessary forms, and having those forms physically available at the facility for after-hours dropoff.
5/8/2016
Anissa I. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Fast and wonderful!
5/7/2016
Megan E. VERIFIED CUSTOMER
Vehicle Make : Honda
Auto Nation was fast, professional, and a pleasure to do business with. Diego did a great job and my car good as new! Thank you!!!
5/6/2016
Kim L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Kudos to Steven! He was very helpful and nice to work with.
5/5/2016
Tracey P. VERIFIED CUSTOMER
Vehicle Make : Fiat
My only recommendation would have been to get a better time estimate of how long the repair would take. I assumed a few weeks but it took almost 2 months. I would have taken the car rental if I had known it was going to be more than a few weeks.
5/4/2016
Lawrence S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your work is outstanding. I was kept informed of progress. Your employee at AutoNation Toyota on Arapahoe, Danielle, is a pleasure to work with. Thanks.
5/4/2016
Austin E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Communication/updates throughout the process was exceptional.
4/30/2016
Kelly C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Job was done on time, Matt was wonderful to work with.
4/29/2016
Enrique G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Had an unfortunate accident that lead to my prize posession being damaged. I contacted Autonation Colission and from the beginning i knew i was leaving my truck in the hands of some great knowledgeable experts. I worked with Diego and Steven and both were very helpfull. These gentlemen notnonly gave me the peace of mind of knowing that my truck was going to be properly repaired but they also went above and beyond by ensuring i got my rental, and that my vehicle was delivered as it once came out from the show room floor.