Once things got started, the experience was wonderful and your team stayed in touch on a timely basis.
10/7/2016
Paul W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional and helpful during the entire process. Adam kept me informed. Work on car was excellent.
10/6/2016
David B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was fine until I got my car back. It was not put back together right and made a terrible noise
when put in reverse. The technicians should have caught that. Working with Leah was such a pleasure. She kept me up to date and always called when she said she would.
10/5/2016
Ashliegh M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Diego was a phenomenal at communicating every step in the process and very knowledgeable. Thank you!
10/4/2016
Pamela V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I had to ask questions, I wasn't given much information of what to except with the process.
I felt like, just leave your car, we'll fix it.
Although, the work was good. I just didn't feel
like there is much effort to explain the steps,
even though this business does a lot of repairs, and the work can be repetitive, a little more first customer contact would be appreciated at the beginning
9/30/2016
Allison M. VERIFIED CUSTOMER
Vehicle Make : Jeep
The follow up was great all was good
9/28/2016
Jeanne C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Starting with Paige at AutoNation Collision located at the dealership who got the process going and then the follow-ups with Matt, I was extremely satisfied with the service. Although I never spoke directly to Matt, he left several messages letting me know the status of the repair. Very professional and courteous! Thanks!
9/27/2016
Stephanie W. VERIFIED CUSTOMER
Vehicle Make : Subaru
Diego was extremely professional and informed me every step of the way. Thank you!
9/27/2016
Roger P. VERIFIED CUSTOMER
Vehicle Make : Subaru
the repair took much longer than expected! But the car looks great
9/18/2016
Kathy A. VERIFIED CUSTOMER
Vehicle Make : Nissan
The front and rear bumpers look great. And, I appreciate that the interior of the car was cleaned. Thanks. Now it looks like I need to have the hood painted.
9/17/2016
Michelle R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Diego **** and his team were easy to work with, always kept me informed, and put my vehicle back in better shape than before. A great team!
9/8/2016
Kirsten N. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great email communication from Matthew ****. He always kept me posted as to the progress on my car.
Great car pickup experience from Danielle.
9/2/2016
Jon D. VERIFIED CUSTOMER
Vehicle Make : Subaru
Do NOT contact me.
My only gripe is the timeline I was given for repairs to be made. I was told 4-5 days at time of scheduling. In total, I was without my vehicle for 15 days. Setbacks happen, but I received ZERO communication unless I made the phone call myself.
The quality of the repair is average.
9/1/2016
Linda S. VERIFIED CUSTOMER
Vehicle Make : Jeep
I had such an amazing experience, I was updated often and my car was finished when they estimated it would be.
8/18/2016
John L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service and very satisfied with the repair. Time in shop was very reasonable. Was kept updated on status by Diego Atencio. Well done.
8/16/2016
Fidel P. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great communication. Kept in the loop the whole time. Work completed looked great no problems!
8/13/2016
Donna P. VERIFIED CUSTOMER
Vehicle Make : Toyota
The customer service I received working with Sarah Taylor is greatly appreciated! After her initial estimate, additional damage was found on my car and she able to get the extra charges paid by the company that caused the damages. Throughout the process she was professional, polite and informative.
8/12/2016
Karla A. VERIFIED CUSTOMER
Vehicle Make : Honda
Leah was wonderful to work with! She was always available and clearly communicated every step of the process, and helped guide us on dealing with the insurance companies involved. Our car repair turned out perfect and I will highly recommend AutoNation Collision Center to my friends and families if they are in need of repair services. Additionally, while I hope we never have a car in an accident again, but if we do I will definately bring our vehicle to AutoNation and request to work with Leah again.