There's a pen/marker mark on the dashboard that was left not taken care of which was very frustrating. Working on getting it cleaned with Jim/Lexus. The receptionist and Jessie who helped me through the paperwork however was nice and professional. The work done on the car however was satisfactory.
7/17/2016
Luke P. VERIFIED CUSTOMER
Vehicle Make : Lexus
The repair was well done. Althought I'm not exactly happy with the timeframe getting thing done but with the insurance taking their free time, I don't blame Lexus Cerritos Collision Center. I like to point out that there are some very light minir white mark/scratches behind the door handle. I didn't notice it AFTER I got my car back because I couldn't wait to start driving my Lexus again (after **** month). Not exactly a big deal but could be taken into consideration for fiture reference. Since this is a 2016 brand new car, I like to keep it as new as possible. Other than that, great job on the repair and frequent update on the ongoing process.
7/16/2016
Herng L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Patrick and staff were friendly, courteous, and knowledgeable. I am pleased to receive text messages regarding the progress and status of the repair job. Thank you!
7/6/2016
Yeymi F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great work timely manner
7/2/2016
Amelia L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
They did a great job and I really enjoyed getting the text messages on the updates on my vehicle!
7/2/2016
Rafael D. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am satisfied with the completion of repair as well as the day to day updating of your very respectful staff regarding progress of repair.
7/1/2016
Carlos E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Anthony ****, Collision Estimator was professional, informative and provided excellent customer service.
7/1/2016
Florencia H. VERIFIED CUSTOMER
Vehicle Make : Lexus
I got my car back on the day it was promised to me by Patrick. Thanks for a job well done.
6/27/2016
Anthony N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very satisfied with your service.
6/25/2016
Jose/kimberly T. VERIFIED CUSTOMER
Vehicle Make : Lexus
Jesse Estrada was excellent. He made me feel very comfortable in asking any questions and explained all the details and also kept in contact with me requesting the progress of my Lexus, which made me feel more at ease. I would like to Thank Jesse for making this whole process easy for me, I couldn't of asked for a better person to take care of this. I am also very satisfied with the job they did on my car. It looks great! Thank you again Lexus team.
6/24/2016
Molly K. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks fantastic and rides very smooth. Thank you
6/22/2016
Mossie H. VERIFIED CUSTOMER
Vehicle Make : Lexus
The collision team was awesome
6/17/2016
Veronica A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Appreciated the updates via text.
6/16/2016
John W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Our vehicle was delivered on-time and was clean and ready to drive home. Many thanks to Patrick at the Collision Center who oversaw the repair and to Jim at the Dealership who delivered the car in an immaculate condition. Many thanks to your team.
6/11/2016
Kristi K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Todd was the reason I chose this center rather than one closer to my home. He is very knowledgeable and personable.
6/11/2016
Sharon N. VERIFIED CUSTOMER
Vehicle Make : Toyota
I found Todd very forthwright and efficient....and they kept me updated. All was good.