AutoNation Collision Center - Costa Mesa

Very good

Marlene was great

Sarah provided excellent customer services! The best employee in AutoNation Collision Center.

It seems like my tires have paint marks on them that should have been removed before the car was given back to me. Other than that it was great.

Great communication and work done by the staff!

Sarah was very instrumental in keeping me informed during the repair process & letting me know when my vehicle was completed...will ask for her personally if the need arises in the future...keep up the great work, Sarah...

Gary was wonderful. He kept us informed on the status of our car and was very helpful and professional. Thank you.

The repair took much longer than expected. Also it's lack of updates on a regular basis and timely manner.

Keith was my customer service person and he was very professional and helpful during the whole process.

I was very happy with the work performed on my QX56 It looks just like new. Everyone was pleasant to work with and attentive. Thank you.

Very communicative and informative along the process. Car was 2 days ahead of schedule.

Sarah was fantastic and did a fantastic job. My whole experience was just fantastic. Fantastic.

I had an appointment to drop my truck off at the Ford dealer. When I arrived the person wasn’t there, and no one knew where he was. I understand that things come up, but it took me a full 2 hours to drop off my truck. A task that should have taken 15 minutes of work, plus a reasonable wait time. No one else could accept the truck, so I could leave. This is a very bad system, that does not provide a good customer experience. I know there are legal aspects of the dealer accepting the truck, and then signing it over to the collision center, but isn't that part of providing customer service? I did not get the customer service I would be giving someone regarding something this important and expensive. During the repair process, there were multiple delays to the estimated schedule. Once again, I understand that mistakes are made, but the number of mistakes made adds up to sloppy work. I don’t fault you for the last week, because I know that was caused by the insurance company. The timeline wasn’t a big deal for me since I was able to do everything I needed with the rental. But I want to give you an honest review of the areas that you can improve. These setbacks could have been very significant for someone in another situation. The biggest issue for me was the initial drop off procedure and time that it took.

I worked with Keith and was more than impressed with his help and attention to detail

Kieth was geeat again. He did an answome job of keeping me inform every step of the way. I will always come back for repair there as long as I can have Keith helping me.

Thank you Kieth! You were fantastic!

Thank you to Keith for his exceptional customer service. His knowledge, communication, and professionalism was excellent. The body work and repairs done to my RAV4 after a hail storm were complete and done to my satisfaction. Happy holidays. -Lara N

Keith gave me outstanding customer service. He went out of his way to get a rental for me and even walked me across the street to pick it up. He provided me updates throughout the week and even went into work early so I could get my car before I headed out of town for the holidays. My car looked brand new when I picked it up. It was freshly washed and vacuumed and which I really appreciated. I will definitely recommend your repair shop to others. Thank you, Kaylie S

Everyone I dealt with (Paul) were very professional and the parts repaired were above my expectations.

Sarah Weatphal was very friendly and helpful.