Roger Nehring was the representative who handled my collision repair and was absolutely excellent! He was professional, courteous, thorough and made sure I understood the process. He followed up immediately to my email asking questions about the repair and was flexible in scheduling time for me to pick up my car when it was completed. He made sure I was happy and satisfied with everything before I left. It was an exceptional customer experience. I would recommend Service King and be a return customer should the need arise.
8/18/2016
**** B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Three different times given for pick up. Totally arranged the last two days around picking up my car based on times given by your employee. It was a huge disappointment.
8/18/2016
Karisa P. VERIFIED CUSTOMER
Vehicle Make : Honda
Roger was very helpful and kept me informed through the entire process
8/18/2016
Patrick I. VERIFIED CUSTOMER
Vehicle Make : Audi
Very professional and courteous.
8/16/2016
Margo D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer service front end was wonderful with Clear and efficient communication. I was also very pleased with the body and internal work done on my car.
8/5/2016
Karen L. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for excellent service and communication.
8/3/2016
Virginia M. VERIFIED CUSTOMER
Vehicle Make : Ford
Roger was my repair consultant and he was great. Explained work to be done, kept me updated on work progress and the car was ready when he told me it would be.
7/30/2016
Theodore T. VERIFIED CUSTOMER
Vehicle Make : Subaru
They were great. Very pleased. No issues.
7/29/2016
Cheryl F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They did not stay in touch regarding delays with the repair even though I signed up for texting updates. I had to call and figure out what was going on.
7/27/2016
Laura T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car looks great. Staff had great follow up and was very accommodating!
7/21/2016
Brenda G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Polite, helpful staff. Very easy process. Will tell Erie. Thanks!
7/18/2016
Hailey L. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was very helpful and pleasant to deal with.
7/15/2016
Denis G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Amazing staff and kept informed of progress. They went above and beyond to accommodate me. I will recommend
7/14/2016
Loretta W. VERIFIED CUSTOMER
Vehicle Make : Ford
Every time I spoke or met with anyone from Service King they were extremely polite and helpful. The only thing I had an issue with was the lack of communication. After signing up for text updates etc. I thought I was going to get continuous updates. However, my repair date came and went with no communication and I had to call in on a Saturday and wait for Monday to get a response with information. Like I said when I actually talked to anyone they were very nice and helpful. The only thing I had a small problem with was the lack of communication. Overall, I would return to Service King and would recommend it to others.
7/13/2016
Anton K. VERIFIED CUSTOMER
Vehicle Make : Kia
I thought you did a great job you guys were fast and efficient and thanks for all your help
7/11/2016
David F. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
These guys did an absolutely phenomenonal job on my car!!! I could not be happier!!
6/30/2016
Conrad O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Liked the text progress updates ... fit and finish were excellent ... and picking up a thoroughly cleaned car -- including tire shine/ dressing! Well done, Ship Road Service King team!
6/10/2016
Javan F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome service and friendly staff ...really appreciate and liked my service i recieved...i will use you guys again without a doubt...if i need too..and will recommend you guys to all my family and friends