Service King Collegeville

Excellent customer service and support

The work is top notch. The customer service is top notch. My one recommendation is to ensure that all needed parts are identified on the first day so that I am not spending multiple additional days paying for a rental car.

Everyone was wonderful. Especially Nick

Great service

Everyone was helpful and pleasant to work with and my car looks and runs great

Amazing service and customer focus on reduced inconvenience - just terrific!

Great job can't find a flaw or any indication you repaired the car. Looks new again !!!

Your reps are sincere in their service and I believe that they are an asset to your company.

I love how you keep the customer update with progress.

Hi there, I would like to say that having an accident and going threw the repair process is something I did not look forward too. But I have to say that I was very impressed with how easy everything was with Service King. All the staff were extremely polite and friendly. Making every thing simple and handling every issue I had very quickly. I wanna say thank you for providing such a great service. -Tim

Not a good experience.

Outstanding work. The entire process was smooth and efficient. My Service King representative, Mike, took great care to answer all my questions, step me through the process and explain the work. The repairs made the car look like new.

Everything was good until picking up the car. Picked up the car and the car would not start. I understand there are times that the body shop will have the doors and good and such open for long periods of time... I get it. But the battery is now dead. The area that was damaged happens to be the Exact same location of the battery and the wiringfor that battery and the car.... Mike and his assistant jumped the car and it started it. I drove and ran the car for over two hours but get out this morning and it is dead. I called and left a message to know what all was taken apart because maybe something was not put together properly or maybe just maybe a wire is pinched and shorted or the the wiring was damaged by the accident. I receive a call back and immediately Mike gave his diagnosis as to what it was without further researching it further. In fact, his diagnosis was he had no problems with the battery and car, his technicians had no issues with the battery or the car but that Inhad the doors open for the 15... Let's just say 20minutes to transfer my belongings from the rental to my car was what caused it to finally go...????? Again becaus he nor his technician had any problems with the car or battery.... I could not start the engine in Service Kings parking lot. It was also Said that since the car was not driven regularly that was just another reason why the battery was dead. so basically I was blamed for killing the battery for leaving the doors open for that 15 to 20min time period and because the car was not driven for the couple weeks it was in Service kings possession but yet it was working properly when I dropped it off. **Maybe, just maybe, the battery or the wiring or any component attached or surrounding the area that was in the accident may have caused a short or an issue with the battery. Maybe just maybe the technicians failed to unhook the battery while it was being worked on or in your possession. But to immediately combat or blame or offer a diagnosis without further researching the issue at hand is not the proper way of handling a clients concerns. Had I been a ****, I could have raised sand at the office last night but because I am extremely understanding I did not in hopes of it working itself out. When I called, I expected to discuss it and find out what exactly was done so that when we discuss it we can calculate what it could be and figure out what needs to be done to further research it. If it's jut that it's a simple dead battery that's it but since the car was in your possession and in operable (engine and battery) condition whenI dropped it off and Now inoperable condition, a courtesy to try and figure it out instead of immediately blaming or diagnose the issue without researching it is beyond improper. I am not sure what to do at this point as all I want is for whatever needed to be repaired to be repaired. I thanked Mike, though frustrated, I thanked him for the work thy done and yes for me being blamed. May not have been the best way to end it but I was honestly frustrated.

Outstanding service and process. I have never had this level of reliable communication from any service provider. I don't want to get in an accident again but if I do I will go to Service King of Collegeville without hesitation. Best in the business!!!

Appreciated the progress reports delivered by email.

I really appreciated the initial call and follow up texts with statuses. They were extremely helpful. Having the car completed by the estimated date assisted us greatly in coordinating our transportation needs. Thanks!

Thanks, Mike! I appreciate your expertise, and coordination so I only had to go through this once - for 2 separate claims!

Everyone was very courteous and explained everything that would take place. They answered all of my phone calls and replied to all of my emails right away. The worked around my schedule and had repairs done in the time they promised and the paint and repairs look great, my car looks like it came from the showroom! Keep up the terrific customer service! I'll recommend your shop to family and friends. Thank you.

I really appreciated the text I received for updates. Nick was incredibly professional and thorough. I have already recommended service king to my friends for any repairs they need. Thank you

Great work and excellent service