My carr looks great everything was exceptional and they finished 2 days ahead of schedule. All of the lane body shop were very professional. And I would recommend them to all friends & family. Thank you so much.
6/24/2015
Phillip M. VERIFIED CUSTOMER
Vehicle Make : BMW
Outstanding Job!!!! They did a Wonderful job on my Car!!!
6/17/2015
Melissa L. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
The staff is super sweet and I love that they kept me up to date
5/29/2015
Jennifer U. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thanks for the eye candy ( body shop managers son)!
Thank you to all that made this a positive experience! Please forgive for forgetting everyone's name I will give description the body shop office personnel and of course eye candy and the gas man! Have fabulous summer!!
Please have someone call me today if possible after 3pm I have 2 questions!
Thank you in advance! Underwood ****-****-xxxx
5/28/2015
Frank H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
This was the best experience I have ever encountered at a car dealership
4/29/2015
John M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Car was not repaired in anywhere near a timely manner. It was not completed until 12 days after we were first cpromised communication was horrible never xcalled when promised
4/22/2015
Robert J. VERIFIED CUSTOMER
Vehicle Make : Buick
I was very impressed with LANE'S performance right from the start thru the end of the repair of my car. The progress reports were very comforting and the job was finished right on time. The finished product is perfect. Couldn't be happier. GREAT JOB!!!
4/22/2015
Michael W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
After looking on each side, quarter panel does not long up with trunk.
4/18/2015
Saundra A. VERIFIED CUSTOMER
Vehicle Make : Buick
I know it took State Farm Insurance over 2 weeks to decide whether to repair my car or total it, but once your body shop got the A-OK to repair my vehicle you fixed it super fast. My car looks like it just came off the showroom floor. Thank you so much.
The work done on my vehicle looks very good. I received 5 status e-mails but they included no status information. I called for status 3 times on the day the work was to be complete and left voice-mails but did not receive a return phone call. I called the next day twice with no response and finally drove over to get status. You need to improve your customer interfaces.
4/10/2015
Mark P. VERIFIED CUSTOMER
Vehicle Make : Nissan
You fixed my FSU license plate in addition to getting the job done according to estimate and promised schedule. Ty
4/4/2015
Amanda B. VERIFIED CUSTOMER
Vehicle Make : Toyota
There was no attention paid to detail. I think the quality should have been reviewed before I arrived. I was told the repair would take 3 days and it took over a week and still wasn't done right. I was offered to bring my car back and have the mistakes corrected which I will have to do in the later part of April.
3/30/2015
Robin I. VERIFIED CUSTOMER
Vehicle Make : GMC
From the adjuster to the last person I saw, the nice lady that brought my car around, was fantastic. I've had body work at this dealership before and have always been satisfied. Everyone should take lessons from your body shop on customer service! Great employees!
3/19/2015
Linda S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I need to bring the car back as the engine light is on because the engine cooling sensor is not working or I have an engine or electrical problem that I did not have when I brought the car in for body work. The gauge read hot then shut down.
3/13/2015
Cwo Robert. VERIFIED CUSTOMER
Vehicle Make : GMC
I appreciated the COURTEOUS service received.
3/7/2015
David B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent work done in a timely manner. Excellent communication. With me. I am completely satisfied. Thank your.
3/5/2015
Charlotte M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The delivery of my car was later then estimated and was not washed and Very dirty and dusty on the inside of the car. This was not the case when I dropped it off. This should be basic customer service. Not washing the suggests the work is not up to standards, if it's great work ,it should be shown off.
The body work and paint seem to be satisfactory but until the car is washed, I will withhold judgment.
3/3/2015
Michelle M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thank you for fixing my car and texting me updates.
2/27/2015
Paul I. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Appreciated everyones concern that the job be done right. I likes the text updates on the progress.