Service King Salt Lake City

I could tell that the people involved were making an effort to make it a good experience for us.

There are 4 new scratches on the passenger side of my car. And there is dust or something under the fresh paint. I'm not satisfied with the work done.

I was impressed with the customer service at Service King from the day I brought my car in, to the day I picked it up after the repairs. Thank you!

My car is now making a noise when I step on the brakes. It never made that before. And the seam doesn't match as well as it did before on the side of the repair.

An honest comment of your service based on our interaction is that Service King provides mediocre service. When Mistie first gave us the vehicle, she just handed the keys and said, "We hope for high scores on the review"---and rushed back into the building; I had to go in and ask to speak to her after I inspected the vehicle by myself. When we picked up the vehicle there were many scratches on the vehicle that were not there before. When pointing out these new scratches to the representative, Mistie, she was defensive and condescendingly said, "you're saying your car came in without scratches?" We informed her that yes, the car was brand new, and later she stated that she did not realize that the vehicle was brand new and that their paperwork showed that indeed there were no scratches besides the damage from the accident and offered to polish out the scratches. They also left garbage in the vehicle and Mistie stated that it was there because they take the vehicle in and out, so there would be dust in the car. That is a terrible explanation for being careless and not returning a vehicle in good condition. The marker that was used to mark the vehicle remain on the glass, will this remain or how long does it take to wash out? They said the polished scratches would be ready by the next morning (max 2 hours) but it took another whole day for it to be ready. When the vehicle was picked up again, scratches still remained and Mistie stated that they were there because "every car has scratches in those areas or because of people's nails" and she rushed into the building without asking what we thought of the service or walk us through what was supposedly done. They were not accountable for their careless service even when given a second opportunity.

They were all friendly, answerEd any questions I had and kept me informed.

Excellent service. Great communication. Quality service.

Paul is the best! Great service all around.

Thanks for the texts, follow-up calls, and great customer service. You went above and beyond my expectations!

What can I do to prevent the lense from getting cloudy?

Quick awesome service. Polite staff. The repairs looks great.

Please do not have my Service King representative call me!

your staff did a wonderful job ! They were very fast and the repair looks great! I love that you kept me updated on the progress. Thank you for making this process as painless as possible!

Fabulous service. Great communication. Excellent work. Finished two days ahead of schedule.

I was very happy with my service

Great communication on how the car was progressing.

I really appreciate the communication that was extended throughout the repair process. Everyone was so kind. The customer service was truly amazing. Thank you!

Great work and fast! Thanks.

Very nice service. People really cared. My car looks great too

Very fast I was blown away. Inside car did smell a little weird but 10/10.