To date, the quality of the work appears outstanding. However, the amount of time it took to make repairs was far too long (two months).
3/22/2018
Gwendolyn W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car is running great. I'm totally pleased. TY for the outstanding workmanship
3/19/2018
John L. VERIFIED CUSTOMER
Vehicle Make : Infiniti
James was amazing. Very professional, friendly, efficient and thoughtful.
3/3/2018
Carla D. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The job took too long. The repairs was not done completely. I was notified last minute on when to pick up the car because the other person’s insurance will not cover an extra day. I had to leave my business early.
2/21/2018
George F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Estimate for collision repair too expensive and variable .
1/31/2018
Latisha G. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent work!
12/8/2017
Todd M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Some of the customer service was spotty. First, I never got a call of what work would be done to my car before they started, I had to call Nalley. When I called they had trouble locating what was going on with my car. Then I received two emails that May car would be done on Tuesday at 6:00pm. When I arrived at 6:00 my rep had no clue I was sent emails or where my car was in the process. The nice gal at the desk had to track it down. Then they set me to pick it up the next day, called me that morning to confirm I was coming at noon to pick it up. When I arrived they didn't know where my car was and was surprised it wasn't pulled up front...unbelievable...not a great experience.
11/23/2017
Adebambo S. VERIFIED CUSTOMER
Vehicle Make : BMW
Catherine Williams was excellent !
11/21/2017
Paige B. VERIFIED CUSTOMER
Vehicle Make : Lexus
A special thank you for Catherine. She was extremely helpful, kept me up to date, and made her job seem easy (which I'm sure it isn't). I felt very welcomed and Catherine's professional demeanor made the difficult process of getting a car repaired so easy it was almost relaxing. Thanks.
11/15/2017
Mary S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Nalley BMW Team,
Thank you so much for your quick and perfect repairs! Cathy Williams was amazing and handled my account with the utmost respect and professionalism. I will definitely recommend Nalley BMW Collision Center to anyone in need.
Sincerely,
Mary Charles ****
6/1/2017
Samantha S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you so much!
5/22/2017
Kevin S. VERIFIED CUSTOMER
Vehicle Make : BMW
Great job on the repair and time of repairs
2/25/2017
Jason W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your staff from the office to car repairs have been excellent. Hopefully I never have to bring it back but if I did it would to this location.
12/14/2016
Natalie K. VERIFIED CUSTOMER
Vehicle Make : Lexus
I had no doubt that Nallley Collision Center was the right place to put my Lexus back together and I was not disappointed. The workmanship is perfect. The interest shown to me and the periodic automatic update messages (implemented by USAA I was told)were greatly appreciated. The car looks showroom ready. Thank you!!
12/10/2016
John M. VERIFIED CUSTOMER
Vehicle Make : BMW
The paintwork done on my BMW is fabulous. But the devil is always in the details. The technician didn't thoroughly paint the underside of the trunk lid and I'll have to take the car back in for another 2-3 days.
11/17/2016
Gary G. VERIFIED CUSTOMER
Vehicle Make : BMW
Amy Abernathy did a wonderful job of taking care of my 2013 BMW750i!
11/9/2016
Marie T. VERIFIED CUSTOMER
Vehicle Make : BMW
Staff displayed excellent customer service. I was kept informed throughout the entire repair process. I will highly recommend to others.
8/23/2016
Matthew M. VERIFIED CUSTOMER
Vehicle Make : BMW
The work looks and feels good so far. I have not detected any discrepancies so far. Had vehicle back 3 days.
8/10/2016
Oscar R. VERIFIED CUSTOMER
Vehicle Make : Toyota
My truck looked great! It was done faster than expected. Great customer service all around
8/9/2016
Robert B. VERIFIED CUSTOMER
Vehicle Make : BMW
Amy Abernathy did an awesome job of managing my car repairs - along with getting her team to go above and beyond - to basically disassemble the passenger side of my car - paint everything, then put it all back together and make it look like it did coming off the assembly line, then do another pass to double and triple check everything. Eagle eye attention to detail, responsive communication and explaining the process were all 5-star. The only thing better would be if the wreck never happened, but since it did - my car is as close to factory specs as humanly possible in my opinion.