Communication during the process was poor. It is very hard to make contact and find out why delays were happening. The main problem was the length of time it took to get the repair done. At the end you did a great job on the repairs thank you very much for your good service. I will tell my friends about you.
3/4/2019
Carolyn D. VERIFIED CUSTOMER
Vehicle Make : BMW
Love the app telling me status updates. And the email saying my car was fixed and ready to come home....just felt awesome like you understood me! .
12/13/2018
Debra H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Kathy was great and knew exactly what was needed and how long it would take to order the parts and get the work done. She coordinated everything with my insurance company and everything was handled smoothly
11/21/2018
Kenneth G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Well done, on time and the car looks great.
11/16/2018
Kristin Z. VERIFIED CUSTOMER
Vehicle Make : Lexus
Cathy provided excellent customer service!
11/16/2018
Teresa T. VERIFIED CUSTOMER
Vehicle Make : BMW
Great experience with your service. Rene and Cathy were wonderful, and the quality of work was excellent. I couldn’t believe how efficient and quickly the work was done.
7/29/2018
Annette W. VERIFIED CUSTOMER
Vehicle Make : BMW
Very professional and good communicators.
7/28/2018
Gary G. VERIFIED CUSTOMER
Vehicle Make : BMW
Cathy Williams did a wonderful job!
7/26/2018
Leonard D. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great job!
7/19/2018
Bernard S. VERIFIED CUSTOMER
Vehicle Make : BMW
Service, competence and communications were superior. An all around fine experience.
7/13/2018
Kursten S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Your work is remarkable. It’s like I got a whole, new car back. Can’t tell it was ever in a $7,000 collision. Hope I’m never in another wreck. But if I am, I’m bringing my car to Nalley.
6/27/2018
Lisa U. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The updates and service person I worked with were fantastic. Only complaint, Statefarm paid to have the interior detailed. It was basically vacuumed and not well.
5/15/2018
Sherrod S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Not a good experience.
5/11/2018
Wayne B. VERIFIED CUSTOMER
Vehicle Make : Nissan
You guys made it so easy, even though I didn't have an appointment.. Also Miss Williams was very detailed about what needed to be repaired on the vehicle, but I didn't have enough time to go over all my concerns or answer all of her questions about the car, I apologize (enterprise was waiting). However the repairs looks great, I haven't opened the hood or looked under the car, but I'm sure you guys took care of what needed to be fixed.
Thanks,
Wayne
5/10/2018
Iris M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I liked the daily updates via text in the status of my car repairs
4/21/2018
Anthony N. VERIFIED CUSTOMER
Vehicle Make : BMW
I feel that reps should return calls in a timely manner .
4/10/2018
Joel A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Liked getting texts updating the progress of th repairs.
4/3/2018
Michael M. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Took way too long
4/2/2018
David W. VERIFIED CUSTOMER
Vehicle Make : Nissan
the repaired area had imperfections, the A.C. is not functioning correctly the interior had clean up residue and the check engine light was on