Great job on the appearance of repairs of the damaged area. Time required to do the work (3 weeks) is questionable. I did not have a car during that time. I was told before I dropped the car off that it would be one week for completion of the job, the parts had been sourced, and were on site. Apparently one or more parts were not acceptable so had to be reordered. I'm wondering if the acceptability could not have been determined before I delivered the car. Another issue was the radio. It worked before the repairs but not after. I was told it was because welding was required so the battery was disconnected. In turn, that required the radio to be "reset" (?). I would have felt better if the issue had at least been addressed as to how to remedy the situation (other than "reset") if not fixed. While the radio was not part of the reason for or included in the original assessment for repairs, I would have paid extra to have it fixed if required. Finally, Polly did an exceptional job keeping me informed of the progress on the car. She appears to be very knowledgeable of her job. That and her apparent work ethic and efficiency would certainly be a tremendous asset to any company.
1/31/2016
Kyla P. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent experience! I really appreciated the communication about the status of the job and expected completion. Polly is wonderful
1/28/2016
John M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Super friendly, VERY fast service! Employees really care about you and fixing your vehicle right and make it whole again! Would recommend them to any and everyone!
1/13/2016
Sandra G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks a lot to Polly for providing me with daily updates on the status of my car repair. And thank you to the people who fix my car and in a speedy manner. I appreciate it a lot.
12/29/2015
Enio A. VERIFIED CUSTOMER
Vehicle Make : GMC
Repairs were done correctly, but I asked to have installed a "Trailer hitch with heavy duty" for my truck instead of the regular "trailer hitch w/o heavy duty". I was told all along the process that it will be no problem, I was even given an estimate for it and that I will pay the difference. It was not until the moment when I pick up my truck that I noticed it was not done as promise. I left your center very disappointed.
12/24/2015
Mathew F. VERIFIED CUSTOMER
Vehicle Make : Ford
Metro Collision did and excellent job repairing my vehicle. The paint looks very nice. Also Metro had great open communication and keep me up to date with what was going on with the repairs through the process. I definitely recommend Metro Collision to other customers.
12/14/2015
Nora H. VERIFIED CUSTOMER
Vehicle Make : Honda
Polly made the whole process as pleasent as possible considering my car was injured and had to be repaired. She even made the Rental car pick up and drop off go smoothly. She should get a nice Christmas bonus.
12/13/2015
Amir A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Next time I choose only metro collision
12/10/2015
James S. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service!
12/10/2015
Peggy H. VERIFIED CUSTOMER
Vehicle Make : Ford
Your customer service is excellent. The repair was done so well that I can't tell where the damage was. What really impressed me was the total detailing that was done! My car looks brand new!! I am so grateful and pleased. Thank you! Peggy H
12/5/2015
Virgina K. VERIFIED CUSTOMER
Vehicle Make : Subaru
The staff were very easy to work with, especially Polly. That made it a pleasant experience. I would recommend Metro to friends if they needed car repair.
11/20/2015
Laurie S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Polly and Chris are the best. Not only was the repair completed ahead of time but they also took care of the rental car details for me. What a great team!
11/6/2015
Winfield W. VERIFIED CUSTOMER
Vehicle Make : Honda
My car inside has a terrible paint odor inside the car. Have had to drive with the windows down since I picked it up Friday morning.
10/31/2015
Yvonne S. VERIFIED CUSTOMER
Vehicle Make : Honda
I would definitely recommend Metro Collision. The service and staff are excellent.
10/26/2015
James P. VERIFIED CUSTOMER
Vehicle Make : Lincoln
The team kept me informed of progress including possible delays due to parts and did an outstanding job of the repair. My Navigator looks good as new. Thanks again.
10/16/2015
Charles W. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service.
10/12/2015
Barbara A. VERIFIED CUSTOMER
Vehicle Make : Honda
Customer service was incredible and kind--thanks Polly--and Mike and his crew completely restored the car! They are the BEST--cannot thank Metro Collision enough! ????
9/29/2015
Joann S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Polly and Mike were real nice and professional
9/28/2015
Henry H. VERIFIED CUSTOMER
Vehicle Make : Ford
Completely satisfied!
9/25/2015
Christopher J. VERIFIED CUSTOMER
Vehicle Make : Ford
The customer service was great the problem I had was when I picked up my vehickey and discovered that the none of the rear lights including turn signals are not working. I think there should be some kind of post inspection checklist that at a minimum would include the vehicle being road worthy. I will be back to drop the vehicle off in the morning but it is a great inconvenience being that I work midnights and I get off at 630am and will need to find some type of transportation if it is going to be a prolonged thing.