They were excellent with repair work, kept in contact with me constantly, were pleasant and professional. I would use their services again and would highly recommend them to others.
4/26/2016
Debbie H. VERIFIED CUSTOMER
Vehicle Make : Honda
Kevin and Jonathan shuttled me home; nice gentlemen and very professional.
Polly, the receptionist, was most helpful when I called in with questions.
The work looks very good and the price was far below dealer's quote by phone.
4/23/2016
Robert R. VERIFIED CUSTOMER
Vehicle Make : Honda
Polly and Kevin were great
4/23/2016
Janice Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fast and professional service.
4/19/2016
William S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Although the repairs took longer than expected, I am very satisfied with the way Metro kept me informed and assisted with the rental car company. I would like to single out Polly for going the extra mile and Kevin for his efforts to get the repairs done as quickly as possible.
4/19/2016
James G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Polly and Jarrell were very helpful in seeing that our car repair experience was very successful. We were informed daily on the repair progress. The car exterior was very clean ____ thanks for a job very well done.
4/14/2016
Gus C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Not only was my car delivered earlier than expected, the everyday update by a very polite lady was most appreciated. I commend you on your customer services. The rental car was also appreciated as my only other car was on its last legs.
4/11/2016
Zuhair A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellence!
4/9/2016
John R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you very much for handling our case so professionally, fast and with much kindness. I was very impressed how easy it was to get a rental van without lifting a finger on my part. Great cooperation between your center and the Enterprise! Thanks for washing the car! It looks really great after the repair. I had a very good experience with your company and will gladly recommend you to al of my friends. Thank you!
4/8/2016
Edmund F. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Great customer experience. Special thank you to Polly and Jarel for their professionalism. Quality work and received car back well ahead of scheduled date. Will use Metro again in a heartbeat.
3/17/2016
Anna B. VERIFIED CUSTOMER
Vehicle Make : Honda
The employees were very attentive and helpful throughout the entire process. The repair was completed ahead of schedule. I'm very please and satisfied with the result.
If there is one area I would criticize it would be that there were too many text messages regarding my service. While I do appreciate being kept in the loop, I would suggest adjusting the amount of time customers are contacted.
3/11/2016
Dawn Laurel. VERIFIED CUSTOMER
Vehicle Make : Jeep
I loved that the car was cleaned and vacuumed for me. It was totally unexpected and I felt spoiled and taken care of like a princess. Thank you.
3/3/2016
Michael C. VERIFIED CUSTOMER
Vehicle Make : Subaru
I had nothing but good experiences with their repair of my car
3/2/2016
Richard H. VERIFIED CUSTOMER
Vehicle Make : Ford
My vehicle was quickly and expertly repaired. All employees with whom I dealt were pleasant and helpful.
2/24/2016
John E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Metro did not inform us of the risk that the work would take longer than expected until the day that the car was due. When extra parts had to be ordered was when we should have been revised.
2/24/2016
Melissa M. VERIFIED CUSTOMER
Vehicle Make : Honda
I emailed for help because my radio must be reset with a security code since the battery disconnected at some point during repair. I was told by the shop to check the manual or call the dealership. I checked the manual prior to asking the body shop for help and lived in another state when I purchased the vehicle. I have called three dealerships for help to no avail. I now must take a day off work to drive to a Honda dealer for help with a radio that worked until having body work done. This is a massive inconvenience.
2/21/2016
Hanming W. VERIFIED CUSTOMER
Vehicle Make : Honda
I had a very good experience. they take care of me very well.
2/12/2016
Harold S. VERIFIED CUSTOMER
Vehicle Make : Acura
Terrific work. Car looks better than I thought it would.
2/12/2016
Mark C. VERIFIED CUSTOMER
Vehicle Make : Mercury
Great service. The job was done professionally and quickly. The people are great to deal with and well informed.