Excellent communication throughout the entire process and my car looks like new
3/31/2018
Jeffrey H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Each employee (Polly & Chris) I had comms with were very professional, yet personable! One suggestion regards "Status Updates": an "estimate" of when the repair work is "expected" to be complete and the vehicle "may be ready" for pickup would be helpful to plan for work/schedule changes for the customer to arrange for pickup. The updates I received were typically late in the day (not unexpected), but only stated the phase of repair the vehicle was undergoing, which most people will not comprehend or have a sense of time for completion. Even if the estimate is merely a Target Date & time (AM or PM) would be helpful.
3/31/2018
Jesse C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Polly at the front desk is very helpful and always makes the customer feel they have her undivided attention. Chris - helped with my car - was helpful and contacted me with updates.
3/28/2018
Megan W. VERIFIED CUSTOMER
Vehicle Make : Honda
The damage assessment was thorough and honest and I was kept abreast of any and all changes to the assessment and subsequent estimate. The work was performed in a timely manner and every person who helped me at Metro Collision was professional and courteous.
3/28/2018
William H. VERIFIED CUSTOMER
Vehicle Make : Ford
Estimate process regarding cost and time were timely and accurate. My questions during the repair process were answered quickly and fully. Daily updates were helpful and accurate. Car was returned in original condition as before accident. Coordination with USAA was very helpful and efficient. Bill Hughes
3/25/2018
Valencia S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thanks as I am completely satisfied with my repairs and the service I received from Metro Collision Center.
3/19/2018
Jory R. VERIFIED CUSTOMER
Vehicle Make : Ford
There was a small gouge on the brand new bumper that was installed. I didn't say anything because I wanted to move on with my day and it's still better than what was replaced.
3/18/2018
Frank S. VERIFIED CUSTOMER
Vehicle Make : Honda
Very courteous - exceptional work - kept us informed.
Very pleased. Thank you.
3/17/2018
Jospeh T. VERIFIED CUSTOMER
Vehicle Make : Toyota
You did a good job on my car; I am happy
3/9/2018
Monique M. VERIFIED CUSTOMER
Vehicle Make : Volvo
The repairs were excellently completed on time. They communicated the status of the repairs with me every step of the way. Polly, Chris, and John were a great team to work with. They are very honest and eager to provide excellent customer service.
3/6/2018
Steven W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
As all the reviews stated it was a pleasure to meet Polly and work with a reputable company. USAA made our collision with a deer into a pleasant ending. No hassles no inconvenience and repair done quickly. We would highly recommend doing repairs with Metro Collision in Springfield.
3/4/2018
Timothy S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Communication via phone and email during the process was a welcome surprise
2/23/2018
Barbara G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
It was done a day early! Looked perfect. I was kept informed daily of the status of my car. Chris and Polly are nice people! And everything was clearly explained to me - which was good because I'd never before ahad an accident. - in 37 years.
2/16/2018
Stanley R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone I dealt with at Metro Collision was professional and very courteous. Very pleased with the quality of the repair work and that it was completed ahead of schedule.
2/15/2018
Jacqueline W. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Aside from having to have my new car repaired, it was an absolute pleasure dealing with each and every person I met at Metro Collision. My car was repaired quicker than I expected, and everything was just perfect. Staff was friendly, professional, and above and beyond my expectations. Extremely satisfied with the whole experience.
2/10/2018
Timothy N. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff went above and beyond to ensure the best customer service
2/3/2018
Mary P. VERIFIED CUSTOMER
Vehicle Make : Ford
Very customer focused. Timely updates. No games.
2/1/2018
B G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very well done. Completed everything on time and it was done to satisfaction! Thanks so much!
2/1/2018
John E. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
I appreciated the promptness in getting in touch and updating on the service for my car. The staff was very thorough and on the ****.