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Real Reviews from VERIFIED CUSTOMERS
Sharon J. VERIFIED CUSTOMER
Vehicle Make : Honda
I’m impressed with your amazing service. Thank you Troy.
12/8/2019
Jessica B. VERIFIED CUSTOMER
Vehicle Make : Audi
I was told that the work would be completed on Friday, and that date was confirmed several times by text over a 10 day period. That would be two weeks to fix my car. I was fine with that. But then that Friday afternoon I received an unexpected text that the vehicle will not be ready until the middle of the following week. This must’ve been known several days before and my being notified at the last minute was upsetting, disappointing, and soured the experience. If someone had called me a couple days before the car was supposed to be ready to let me know that a part hadn’t come in or whatever, I would’ve been fine. But a text with no explanation two hours before I was supposed to get the car was completely unacceptable. You need to change your communication process.
12/4/2019
Xianfeng T. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Things I liked: I like your scheduling and live update system. Very accurate and the url gives me instant access to the status at anytime anywhere. You could do better: you didn’t restore my back row seats (still folded), not very professional, and because of that, the smell of paint was strong in the car, till I noticed that. Also there’s a scratch on my driver side door that I feel it’s new although I’m not sure...
11/29/2019
Ryan M. VERIFIED CUSTOMER
Vehicle Make : Subaru
I've already answered a different survey, but here is why:My car was late by two days (not a big problem). I had to contact Service King about updates on the day my car was supposed to be ready. I received a call saying my car was ready. After driving 30 minutes to get there, the vehicle was CLEARLY not ready. It still needed a final sanding, buffing, and waxing. This to me was the biggest **** drop. A thorough inspection should have been completed before contacting me or any client for that matter. My car was ready two days later, which I had to call and find out as I did not hear back from anyone. After receiving my car, all throughout the upholstery was this fine dust. The interior of my car was dirtier than when I dropped it off.
11/27/2019
Brian H. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thanks Troy!
11/21/2019
Bounthavy S. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
I have more damage to my car after getting it back, than before I dropped it off. Worst decision to use the Redmond, WA location. I will never go back there or recommend this place.
11/16/2019
Jasmin K. VERIFIED CUSTOMER
Vehicle Make : Toyota
There is a part on the car that way damaged while being repaired. I told the guy who released the car to me as I was leaving, he took a photo and said he would contact the GM. I'm still awaiting a call.
11/13/2019
Viachaslau S. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
There were couple spots with some particles under the paint. There was a scratch on new bumper. Troy tried to quick fix paint issues, but repainting is required. And I'm not sure if it's worth it. Also I think the fender was not aligned well with bumper and front pillar.
11/7/2019
Yiqing W. VERIFIED CUSTOMER
Vehicle Make : Kia
Super friendly staff, great service! They sent me updates almost every day while my car was in the store for repair.
11/7/2019
Alan D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ian and Jessica, in your Redmond location, were exceptional. I hope I never have a fender bender again, but if I do, I will seek out Service King and find them again.
11/3/2019
Jarkko K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service was great, end result was great. However, two of the tires didn’t have enough pressure so had to stop at the closest gas station to put some pressure. That’s cosmetic however, but overall I’d rate the experience 9.5/10.
11/2/2019
Elizabeth E. VERIFIED CUSTOMER
Vehicle Make : BMW
Great job, very satisfied and impressed. Will recommend to family and friends.
11/2/2019
Nitin A. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
The part (muflur) was supposed to be tracked by service king, but it was not. I called up to let you know that part is available - the person on phone said he’ll check details and shall call us back. No call. Called again after a week to find the part was there and we could drop the car. My husband reached at the shop 5 min to six and receptionist refused to open the door. Next we went again on a Saturday and same receptionist pretended not to know anything, complained about no notes and Chad quitting his job. Finally I complained to Geico and within 30 min everything magically fell in place.... the lady not only found our details she offered a rental car too. Would you call it best experience ever??? I won’t.
10/30/2019
Elizabeth C. VERIFIED CUSTOMER
Vehicle Make : Ford
Great friendly efficient service. Kept me updated the whole process.
10/25/2019
Jean P. VERIFIED CUSTOMER
Vehicle Make : Acura
Excellent service!
10/23/2019
Jeff G. VERIFIED CUSTOMER
Vehicle Make : Audi
Repairs turned out great but the left rear door driver side came away from the shop scratched. I let Troy at the location know and he said to come by next week and have the tech have a look to get it fixed.
10/20/2019
Anna B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good communication, Car state was up to standard
10/19/2019
Brenda C. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Frequent status communication was much appreciated. It would have been nice to have picked up my car washed and cleaned with no bird pooh on the windshield and hood. With the advance notice of my intended pickup time I was surprised my car wasn't waiting for me in the front covered area.
10/12/2019
Johnnie B. VERIFIED CUSTOMER
Vehicle Make : Acura
The paint color appears to be a little off.
10/10/2019
Laura R. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service. Very impressed with communication from the get go. Always knew what was going on. Would highly recommend your business
10/10/2019