Keep up the current high standard of service. My car looked as good as the day it came off of the Jaguar of Bellevue showroom floor.
1/1/2015
Ryan R. VERIFIED CUSTOMER
Vehicle Make : Ford
Very good experience, great communications. Thx
12/27/2014
Victor M. VERIFIED CUSTOMER
Vehicle Make : Jeep
It was great
12/24/2014
James F. VERIFIED CUSTOMER
Vehicle Make : Ford
Very friendly, knowledgeable, quick and professional work and service!
12/21/2014
Sarah R. VERIFIED CUSTOMER
Vehicle Make : Jeep
My repair process was very easy and fast. Carlos communicated everything that was being done and updated us on the process. Thank you for making this repair job so convenient and without hassle. Much appreciated.
12/20/2014
Kerry J. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thank you for a job very well done, customer service was wonderful and the process painless considering repairs are never fun - thank you!
12/19/2014
Richard O. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was excellent and the repair appears to be complete. My challenge was that my search of the name Service King gave me nothing that matched the address that Geico provided. Only by using a yellowpages search and the phone number did I come up with Thoroughbred Collision Center.
12/19/2014
Sheri S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very happy with every one I came in contact with very polite and nice customer service
11/25/2014
Josh K. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Great job, fantastic customer services.
11/21/2014
Nickolay D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Good turnaround and solid service
11/7/2014
Todd M. VERIFIED CUSTOMER
Vehicle Make : Honda
Repaired cmpleted quicker then expected and your process with repair, insurance and car rental was very well organized. I would recommend to others needing a repair. Thanks, Todd M
11/6/2014
Mark B. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did an excellent job and kept us informed through the whole process! We will recommend them to friends and family!
10/30/2014
Shirley B. VERIFIED CUSTOMER
Vehicle Make : GMC
It looks great, thank you
10/18/2014
Gail R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very fast turnaround time and courteous, helpful players. We will be back.
10/18/2014
Nicole G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work
10/15/2014
Niolito S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you Michael and Carlos for handling the smooth transition from me turning in my car for repair into getting my rental. Then managed the clear communication of when to pick up my car and getting all the paperwork finalized. Overall these guys handle their business thoroughly and made sure my satisfaction was met.
10/15/2014
Meghan M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Nice job on the repair and extremely fast. Thank you for being supportive of my needs with a rental car.
10/14/2014
Mathews P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent service.
10/4/2014
Nicole H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I received my car back with about 8 dings in it that I had never noticed before. At drop off, one of your associates walked around the vehicle making note of any damages. She only noticed one ding in it. And that was also the only ding I had ever been aware of. I pointed this out to Dustin who said that my car was covered in find (couldn't prove this with any pics tho) & said my car was dirty when I dropped it off, that's probably why his associate failed to mark them off. My question is this...if my car was so dirty that the find weren't observable at drop off, then why did Danielle notice the inge ding on my vehicle that I WAS aware of???
Dustin said since they didn't have photos, he couldn't prove it wasn't them who caused them. So he told me that he would have someone fix a few of the dings, but not all of them.
I can understand his skepticism. And given that skepticism, I understand he is trying to compromise.
But from a customer's standpoint, this was not satisfactory since I had never seen any of those dings before on my vehicle (except the one that Danielle also observed when doing her walk-around).