Service King Tacoma

Awesome Austin

Excellent work and in a timely manner I

They took such good care of us and the work was amazing.

Immense professionalism and prompt reporting, I would recommend to anyone in need. Very respectful and wonderful workmanship by this incredible company.

They fixed our car in a timely matter and they addressed our concerns professional and assured use that the paint would match.

Excellent service was kept informed throughout the repair of my car, my car looks like new. Very happy with it

Totally satisfied the way you kept me updated every step of this process so Thanks Service King job well done ...

Good swrvice. Excellent staff. Good experience. Would recommend

The staff was friendly and my car looks great! The overall cost charged to my insurance company was a lot less than I expected given the level of damage sustained. I highly recommend Service King to anyone seeking auto body repair work. Thank you very much!! Mary S

Amazing service and done ahead of schedule!!

The way you communicate with the customers

People are very nice. And helpful

I’m so happy that I have my baby back and she’s in perfect condition! They got done sooner with my car than the expect date and that made me even more happy! They kept in great contact through phone calls and text! I definitely will be going back there if need be!

The staff were very helpful and professional all throughout the process.

Everyone was friendly and professional. They finished sooner than expected and the workmanship is perfect!

Great experience. Staff was helpful and friendly. Very attentive.

I am extremely disappointed in the lack of communication that Service King West Seattle and Tacoma have provided. I dropped off my car at the West Seattle location and was told my car may need to be repaired at another location. I gave them my verbal consent on the day I dropped off my car that it could be transported to another location, but I expected them to call me and let me know if that were the case. I never received a call that my car had to be repaired in Tacoma. I did receive a text that said the approximate day my car would be ready would be September 21. Then on Wednesday September 12 I received my first phone call from Service King but it was from the Tacoma shop saying my car would be ready on Friday, possibly Saturday September 14 or 15. Not only was I surprised that my car was in Tacoma but also that it was ready early. I was told due to the lack of parking available at the West Seattle location, I’d have to pick up my car if it were to arrive Friday. I told the Service King representative that I was leaving on a trip thru the weekend and flying out the next morning (Thursday), and I doubted that any of my family and friends could pick it up. I asked if my car could be delivered to the Service King on Rainier Ave which I know has more parking space and then I would be able to pick it up on Monday. He seemed to doubt this possibility and asked if I could ask someone to pick up my car as the first plan. I had to almost cancel my flight and trip this weekend because of this. Luckily I found a friend last minute that could, and I called Thursday September 13 and gave the rep my friend’s contact info. He said that my car still needed alignment checked and then he was going to take it to Seattle later that day if it all went well. I told him my friend would prefer to pick up my car first thing Friday morning, so I requested he call her to give her an update on if that was possible. I expected he would call and let her know if it weren’t possible. My friend never received a call. My friend had to call the West Seattle location on Friday morning to verify if my car was there, which it wasn’t. We finally received a call late afternoon on Friday saying there was an issue with the tow truck so the car wasn’t in Seattle yet. So my friend had to change her plans and pick it up when it did arrive later that evening. Not knowing my car was repaired in Tacoma and then also expecting my car to be ready a week early and not getting an update about it sooner is extremely disappointing customer service. I’m sure in almost every other instance getting a car repaired sooner is what’s preferable, but in this situation not knowing about it and being told someone has to pick up my car on a certain day was disappointing. Not only that but I was literally told “well don’t you have somebody, family or friend, to pick it up... parents, aunt, uncle, friend...?” which I not only found to be insensitive but also condescending. I was also surprised that I had to be the one to suggest that my car be delivered to another location that had more parking if I didn’t find anyone to pick up my car. This whole experience with Service King been extremely disappointing in lack of communication that has not only affected me but also my friend who picked up my car. I may expect more transparency and better communication than majority of customers but I don’t believe a few quick phone calls to update are not unwarranted and would have a made a huge difference in my satisfaction with your service.

Fantastic restoration. Thank you Service King .

Thanks Austin

Everyone at Service King was awesome. Made this unfortunate accident into a positive experience. Especially Austin whom we had most of our contact with. This is a high quality Autobody shop. Highly recommend.