My experience was one of the worst I have ever experienced. I completely lost trust in their ability to properly fix my car and had to take it with repairs not completed. I am going to recommend to my insurance company to never recommend the Newcastle Service King. I am going to suggest that they do not pay the entire amount since the repair was not completed and I am going to need to take it somewhere else to have it finished. Everyone that I delt with, especially my service advisor was terrible.
7/28/2018
Laurel G. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated how seamless you made the process with the rental car and also that you were done when you said you would be done.
7/26/2018
Ibrahim V. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everyone that I worked with was amazing. From the front desk to the enterprise guy. Chris Voit was helpful and accurate on all that needed to be done and when needed it to be done. I appreciate all of you.
7/21/2018
William P. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great service recovery Phil! Great work and completed quickly. Thanks again, Bill Palmer
7/7/2018
Jeremy A. VERIFIED CUSTOMER
Vehicle Make : Ford
They were very nice and helpful, answered all my questions, thank you!
7/3/2018
Eduardo M. VERIFIED CUSTOMER
Vehicle Make : Scion
There was still a dent and showed it to the receptionist who saaw it and i was told to return and it will be fixed because i have to go to work ill bring it back thursday afternoon
6/27/2018
Gwon C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Lack of communication about repair status for several days, was not told part was delayed until i called to check status.
6/13/2018
**** N. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great work and deliver vehicle ahead of expected timeline.
6/2/2018
Antony L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great Body shop. Professional staff
5/20/2018
Jason M. VERIFIED CUSTOMER
Vehicle Make : Jeep
All staff was friendly and repairs look great. I couldn’t ask for anything else.
5/18/2018
Molina C. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone from the receptionist to the service advisor was extremely helpful and courteous. I really appreciate the updates via text message, and my car looks great!
5/17/2018
Joyce K. VERIFIED CUSTOMER
Vehicle Make : Honda
The job was done great and I like the fact that they checked in with me with status updates by text. My car was ready right on time and I was very satisfied.
5/12/2018
Marianne S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Wonderful service.the work was done beautifully. I would definitely recommend them.thank you for your great service.
5/11/2018
Ning W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent service
5/6/2018
Nancy S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very flexible in meeting our needs. Kind people who understood stress associated with car repair. Thank you!
4/29/2018
Kathy R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repairs were done correctly and truck was returned cleaner that’s when I dropped it off.
4/25/2018
Sue H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great job. Very satisfied
4/24/2018
George J. VERIFIED CUSTOMER
Vehicle Make : Subaru
From the first step into the door we had someone who greeted us, knowing who we were, explained everything thoroughly and gave us a general timeline that it would take for our repairs. Picking up my car was also easy and we were also given a thorough explanation of repairs and how to care for our paint. Also had a great chat about Subarus with the tech!!! We have always gone to a place closer to us in the past, but very happy our insurance directed us here!! I hope we don't have to return, but we have a civic so if it's stolen again (and found), I'll know it's in great hands for repairs!
4/24/2018
Jami T. VERIFIED CUSTOMER
Vehicle Make : Mazda
I appreciate the thoroughness of your service.
4/19/2018
Cassandra B. VERIFIED CUSTOMER
Vehicle Make : Kia
I was very pleased with the prompt calls to insure me my car was coming along well with the services. I also enjoy how personal and informative Chris was in helping me with the whole process!
Thank you again!