Service King Newcastle

Was treated so nice. The car was completed earlier than first anticipated. Definitely a positive experience

I had a great experience, and appreciate the quick and quality service!

Overall experience is okay. But the repair was delayed multiple times: I was notified it will be done on 4/15, yet it was done on 4/18. The service office could keep me posted about it's status, I have to call them more than 5 times to ask.

I love this place! Fantastic job fixing my car! Fast, friendly and great workmanship. Paint blended perfectly. You can’t even tell where the damage happened. I highly recommend their service.

I love the quality of the repair as well as the communication.

Really appreciate the great customer service!

Simply awesome

Super friendly service!

I am amazed by how quickly Service King was able to fix my car! It only took them two days and the work looks perfect. Terrence was really great to work with. He was very helpful and informative and even offered to stay after closing if I wasn't able to come pick up my car during business hours. I really appreciate the professionalism! I hope to not be back - but if I need to I'll definitely come again.

We picked up the car last night, but the driver side door runs agaisnt the front side panel when opening. Tried to call today but you were already closed.

All good so far!

Gracias

I I loved the updates I received about my car. I got texts and a phone call. Terrance and the staff did a great job

Terrence and team make the drive to Newcastle worth it! My car looks like new; I hope it drives like almost-new!

They were very helpful and gave me good service.

Our experience, from first call until the bill signed and driving off with our beautifully repaired car, was one of exceptional service. The updates through text messages was helpful too.

Terrence was phenomenal at communicating with me each step of the way. I never questioned anything going on with the car because of text messages and phone calls.It was just a dream having my car worked on and Service King took the stress out of the situation. I will highly recommend them. What a valuable, capable employee you have in Terrence! Promised and completed on time.

excellent customer service and a great service, thank you very much for such kindness

I’m satisfied with the repairs they did and they went above and beyond what the promised bid was. Where I was not satisfied was the original bid was $1869.19. When I dropped it off, it crept up to $2,020. Or so. Then a few days into the repair Terrence sent a new estimate for additional repairs necessary that pushed it up to $3,397.99. I said okay because what else can I do at that point? Then he called the next day and said it would be 3700.00 because they needed a new hood. I got angry at this point because another place had given me a verbal estimate of between 3000 to 4000. They told me That service king would lowball the bid to get the work and then raise it once they were in there. Hoping they were wrong and simply overcharging, I took a chance on trusting service kings day hoping their bid was accurate. Well, turns out the competition knew what they were talking about and were being honest with me unlike service king. I told Terrence this and he did all the work plus put touch up paint on a scratch to make up for it at the price of $3366.09. I appreciate the gesture but he only did that because I called him out. If I hadn’t, he would have charged me $3700, nearly double the original bid. That’s called bait and switch. It’s illegal. But we live in Trump’s America so we are back to dishonesty in business dealings and screwing people over if it’s possible. I’ve had many repairs done at this service king over the years and this is the first time the estimates have been this far off. The guy at the other place said this was a relatively new policy service king had. It’s a terrible policy. I paid out of pocket. Terrence knee I was paying out of pocket. Had I known it was going to be near $4k I would have used my insurance, rate increase or no. The rate increase would have been less than that. So while I appreciate the gesture of the extra paint and the “Lowe” bid, I likely will not go back to Service King.

Great job ! Thanks!