Waiting for window trim part to be received and installed. Headlamp polished when trim to be installed.
12/17/2015
Michael Y. VERIFIED CUSTOMER
Vehicle Make : Kia
Very professional, positive people working at this location.
12/17/2015
Deena E. VERIFIED CUSTOMER
Vehicle Make : Mazda
I was getting daily text messages, sometimes more then one in fact. However, apparently there was a problem with the repair, and we were suppose to pick up our car on a specific day....when suddenly all text communication STOPPED! We had to phone numerous times to see when our car would be finished - finally after two days passed, we heard back that there was a problem with the repair. Apparently it was going to be more then what you thought, and there was some rough negotiating with our insurance. After all the daily texting from you, it would have been nice to have been informed of what was happening with our insurance - and that the expected finishing date was going to be pushed out to an additional 5 days. That is a lot in terms of rental car payments - for which we did not have insurance for. Other then that - everything else was great!
12/16/2015
Billie E. VERIFIED CUSTOMER
Vehicle Make : Lexus
Welcoming messages and progress information was very helpful to determine when can I expect to pickup the car.
12/15/2015
Hylan S. VERIFIED CUSTOMER
Vehicle Make : Honda
Samantha and Aurora deserve raises.
12/8/2015
Gary F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Jason at your coal creek facility has great customer skills (would like to hire him away) and as always the work was excellent
12/3/2015
Darlene W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Although it took a long time to fix my car I appreciate the job that was done on my car and the kindness extended to me.
12/3/2015
Judy P. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thanks to Samantha for everything she did to accomate me. In the future if I nrrf repairs I wiil return.
Thanks again to Samantha
12/3/2015
Michelle P. VERIFIED CUSTOMER
Vehicle Make : Subaru
They were all awesome to with.
11/20/2015
Edward D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great people and great job! I always recommend you everyone.
11/19/2015
Michael Z. VERIFIED CUSTOMER
Vehicle Make : BMW
Wonderful job and great communication
11/14/2015
Suzanne G. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent communication with both front office women involved in setting up our repair appt and arrangements for a rental car. Professional, polite, enthusiastic, positive, friendly. Great work done on our car. Will definitely recommend your service to friends and family. Thanks!!
11/13/2015
Jason R. VERIFIED CUSTOMER
Vehicle Make : Ford
Service was good and I was given updates in a timely manner. One thing I was not happy with is the job was supposed to be done in one week and ended up taking two weeks. Need to do a better job of giving realistic time estimates
11/8/2015
Brent C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Awesome service! I loved the text updates. You live to your name!
11/7/2015
Halina P. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent customer service. Repair done on a timely basis. Good link to Safeco.
11/1/2015
John J. VERIFIED CUSTOMER
Vehicle Make : Mercedes
outstanding customer communication and attention to detail. Supper service. They went the extra mile to save me money on parts. Nice people.
10/31/2015
Christopher H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Samantha was fantastic and showed amazing customer service through the whole process. Job well done!
10/31/2015
Justin M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Kept me informed the whole way through, sent pics periodically as well. Always nice on the phone when I called.
10/30/2015
Glenn L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Professionalism from all staff.
10/25/2015
Jamie P. VERIFIED CUSTOMER
Vehicle Make : Nissan
There are too many things to type.
Awful service, awful turnaround time, awful communication. Oh... and I should mention I was told my car would be done 3 weeks ago, then every week it is pushed out further. Yesterday I got a text that my car was done. No one called. After 45 mins this morning getting looped around and redirected my your rude ****-800 service rep who would not listen, finally got someone on the phone, only to be told that it would possibly be available Tuesday. Now it's going on a month. Hardly any communication, bad service, and I don't even have my car. Meanwhile this loaner car is costing me a fortune and I am extremely frustrated. This needs to be fixed. The person I talked to in Mill Creek (matt)? Was extremely nice. I know it's not gis fault and the poor guy just got an ear full and was so nice. Please have someone contact me for more info.