Service King Newcastle

If the time of repair can be cut short a bit, that would be better. That's, work may be scheduled to a more time-saving pattern.

Terrence did a great job on the vehicle. Thank you!

Appreciated the communications on status and readiness

Great service.

I am particularly impressed by the honest work of this Service King, completing the project under budget on an insurance job. I have had experiences very much to the contrary with other body shops.

Great Service. Kept me updated and informed.

Done right and early.

I have been in professional sales for 33 yrs and I am a big believer in communication and service...the Service King Team I worked with provided absolute first class service and their communication throughout the process was terrific! While I hope I don’t need your service again any time soon ;), if I do I will definitely come back to Service King Newcastle!!

Great service. You really rock. I sure will reccommend you in the future! Cheers!

Fantastic job!!

Everyone was thorough in answering my questions and explaining the repair and billing process. Thanks to Skyler, Terence and Chris.

Great service

The repair by Service King at New Castle was much faster than I expected. Professional work, staff are very helpful and friendly.

We Took our vehicle for two repairs one was caused by another motorist that rear-ended us. (This was an insurance pay ) and another self pay area that was in the back panel from a parking lot incident. Thinking we would have both repaired at the same time. they were both very minor repairs. We knew what the first one was going to cost but we hadn’t been told what the second one was going to cost. When we called to see if our car was finished they informed us only the one repair had been completed.. apparently we were sent an estimate via email and hadn’t responded, so they put the car all back together . I was very upset .as they had my car for almost a week , the rental car was going back and the area that needed repair was not fixed I was very upset that they didn’t pick up the phone and call us. Email is a very insufficient way of communication. What was going to cost us around $750 now is going to cost us a little over $1000 because they had to remove the bumper again. I voiced my frustration but got very little consideration. They did end up taking $100 off . However The rental car has to go back , so we were down a car for several days . And had to pay $300 more then we should have had someone called us, and yes they had both our home and cell numbers .

Thank you! My car looks beautiful,

Your service was great! Everything was well communicated and Terrance was very helpful. Thank you

You took car or my car and fixed her. You kept me informed me to let me know where you were at. Wonderful experience! I would recommend you to anyone who needs any auto repair! ThAnk you so very much! Barbara M

Looks like new again.

All team members I spoke with were friendly and helpful. The work was done ahead of schedule and my car looks great! They even cleaned up some of the paint scrapes along the side. I'm very pleased.

Repair was done on time. Excellent quality