Rory was awesome. He was proactive, addressed all of our issues and was over the top with messaging status and getting back to us when we had questions. You are lucky to have an employee like that.
9/2/2017
Courtney R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The original estimate for completion was inaccurate. We were told
"approximately a week, maybe longer." After 16 days, all the while receiving useless, inaccurate text messages about the status of the repair, I had to take an Uber to pick up the car in Bellevue in order to have it back for the Labor Day weekend. It was supposed to be delivered back to the shop in West Seattle where we had dropped it off for the repair.
The West Seattle staff that provided the original estimate was pleasant to deal with, but the inaccurate time estimate caused us major unnecessary inconvenience, stress, and cost. Had we known the repair would take anywhere near 16 days we would have postponed the repair to a more convenient time. The staff in Bellevue was very nice and Rory tried to get the car back to us, but was unsuccessful. The repair looks great, but we will think twice before using Service King again.
9/2/2017
William K. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you to such an amazing and stellar staff for all your assistance!!! I truly appreciate everything that you have done for me and making this transition so easy!
9/1/2017
Katherine J. VERIFIED CUSTOMER
Vehicle Make : Ford
You are all incredible. I cannot believe how quickly you repaired my vehicle, and how perfect it looks. Your customer service is top notch. I'll be recommending you to any of my friends who need repairs. Thank you so much.
8/31/2017
Debra C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great, fast efficient service.
8/25/2017
Mya E. VERIFIED CUSTOMER
Vehicle Make : Nissan
Amazing service, and I appreciate the daily repair updates. Thank you!
8/23/2017
Okhee S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Friendly service people but not front desk persons.
8/23/2017
Casey C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Trunk release on dash no longer functions
8/20/2017
Sherri D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You completed the work as promised and then went above and beyond to bring my car to me as I couldn't drive due to recent surgery. Thank you so much!
8/19/2017
Matthew B. VERIFIED CUSTOMER
Vehicle Make : Ford
Terrible experience
8/18/2017
William X. VERIFIED CUSTOMER
Vehicle Make : Honda
I was surprised when i found out on the date the car was supposed to be fixed that the date needed to be pushed back due to the machine maintenance. It would have been better if I could have had a notice or someone telling me at least a day or two prior to that date that a delay may happen.
8/17/2017
Ben W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Good job
8/17/2017
Brian E. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Thank you for taking care of me. Being in an accident can be a very violating experience. For the most part the insurance companies have only their interests at heart so having a person representing 'my' interests (Adelina) (sp) sure made it easier for me. Thanks again.
8/16/2017
Kelvin W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Fast, updates regularly.....very good service overall
8/13/2017
Christina H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Many things were left just too sloppy. I am very disappointed.
8/12/2017
Jane R. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service!
8/10/2017
**** V. VERIFIED CUSTOMER
Vehicle Make : Kia
Car is like new!! Thank you
8/4/2017
David L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Rory was very professional and a pleasure to deal with
8/4/2017
Samantha M. VERIFIED CUSTOMER
Vehicle Make : Ford
Everybody was so kind and my car looks brand new. Great job!
7/31/2017
Jane Y. VERIFIED CUSTOMER
Vehicle Make : BMW
My technician Roy was very helpful. He thoroughly explained the work required and also set good expectations for timeline. He gave frequent updates so I can understand the status without keep calling. Great experience overall.