When i first went to your business, i had a poor reception, the person that inspected my car did not get back to me with a written qoute, i was informed that she was not avilable and it would be emailed to me. After 3 week of wating, i received a call from your claims department on my medical issue, and i asked them about my car, they stated that the quote had been approved, but i had not received any contact and was quite unhappy.
I call your location and spoke with 2 persons,Darren Huddleson, and Elizabeth Young. These 2 were very positive that they could hep me, and very helpful in helping me understand your quote, and also after the car was repaired.
I have much more confidence in your business because of these 2 employees
6/18/2019
Adedapo O. VERIFIED CUSTOMER
Vehicle Make : Ford
Mrs Elizabeth young when above and beyond to really make our experience great. Thank you ma’am.
6/18/2019
Lisa S. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent work!!! My car was fixed in under 10 days, and looks amazing.
Incredible customer service and quality.
6/17/2019
Araceli M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you Kyle and his team! My car looks amazing !
6/15/2019
Philip D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
excellent service, prompt delivery. When my insurance company failed to contact Service king regarding final approval. My rep moved forward and approved completion of paperwork to allow delivery of my vehicle. Awesome experience, would use this company in the future if needed.
6/14/2019
Cari B. VERIFIED CUSTOMER
Vehicle Make : Tesla
The car looks great.
6/13/2019
Myo L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nice communicate and doing well.
6/8/2019
Richard L. VERIFIED CUSTOMER
Vehicle Make : Tesla
Elizabeth was great keeping me in the loop every step of the way, even when we had to wait for parts to be delivered for the repair. Thank you for making sure I was informed and providing the actual timelines for me to have realistic expectations.
6/8/2019
Norberto C. VERIFIED CUSTOMER
Vehicle Make : Kia
I love the daily status report regarding my Kia Optima! The job was completed on time, and my car looked great - as if it was never repaired! Thank you Sydney & Betsy! Furthermore, the connection between Service King & Enterprise saved me a lot of time!
5/24/2019
Thinh T. VERIFIED CUSTOMER
Vehicle Make : Honda
Everybody in this building was helpful. I felt at ease when i brought my car in for repair. I get a notification when the car is being worked on also when the car is complete. Overall experience was very satisfactory
5/21/2019
Dave A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job!!
5/19/2019
Roy K. VERIFIED CUSTOMER
Vehicle Make : Subaru
Initially I was very impressed with the customer service I received. When I arrived to pick up my car, at about 7;05sm, the door was locked. Not a big deal but it seemed like I was bothering the receptionist. A few minutes later I was told my car was not ready as a piece of glass was missing. I was a little upset because I had made arrangements to get up early and be at the shop when it opened so I could be st work on time. I was also paying extra for a car rental and had made sure the gas gauge was were it was at when I got it. Later in the day I sent a text to Elizabeth asking about my car and telling her what happened. It would appear no one told her I’d been in that morning. The next day I had to leave work early in order to pick up my car before your closing time. The repair work looks great. Sine then my left turn signal hasn’t worked - that is the side of the car the work was done on. Now I have to make arrangements to bring it back in.
5/13/2019
Shieglenda P. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The support from your team was great. I left something in my car and Sydney gladly located my car in its process and got what I needed I like the day text messages on where my vehicle was in the repair process. My question is was an adjustment made to the Check engine light coming on which caused miss in the idle of the car I see a diagnostic charge but no repair charge for the check engine concern and it appears to still miss. Was the light just turned off or did the cause get repaired?
5/9/2019
Christina A. VERIFIED CUSTOMER
Vehicle Make : Scion
Awesome customer service from Elizabeth & amazing job from Collision crew!
5/8/2019
Teresa W. VERIFIED CUSTOMER
Vehicle Make : BMW
Professional. Courteous. Efficient. Great Service!!
5/5/2019
Kenneth L. VERIFIED CUSTOMER
Vehicle Make : Dodge
My truck was not detailed as promised and was covered with trees limbs and droppings. Nothing was done as communicated by Brandon on Friday. There was not a resistible person around on Saturday to make sure everything was 100 %. My extra spare tire was flat as well and has a leak in the sidewalk. It was not balanced either.
Just a bad deal
5/5/2019
Jose V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Exelent
5/2/2019
Jinlu S. VERIFIED CUSTOMER
Vehicle Make : Audi
Super quick. Nice fixed.
4/27/2019
Michael B. VERIFIED CUSTOMER
Vehicle Make : Tesla
Elizabeth and her team did a great job! We are very happy to have our Tesla back looking brand new!