I was very impressed with how well my car looks and drives. Most importantly the customer service was exceptional from front desk to technicians! My CX5 looks beautiful
1/29/2016
Amanda D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very nice and thorough
1/28/2016
Patience T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service. Great repair job. Friendly, knowledgeable, professional personnel. Will highly recommend.Thank you.
1/21/2016
Katherin K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone I spoke to was very polite and professional. My car runs great, and I was so excited to have it back early!
1/20/2016
Charles "chuck". VERIFIED CUSTOMER
Vehicle Make : Honda
Tim did a great job keeping us informed and offering our best options. We will certainly recommend Key in Rochester!
1/20/2016
Joseph K. VERIFIED CUSTOMER
Vehicle Make : Honda
Tim was very helpful.... appreciate his work... he is awesome...
1/15/2016
Michael V. VERIFIED CUSTOMER
Vehicle Make : Dodge
Despite a part availability issue, the shop still managed to deliver a quality performance. Will definitely consider using again AND will inform friends & relatives
1/9/2016
Jo-ann C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Repairs were quick and looks great
1/7/2016
Bruce P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very pleasant people, fast and quality work. I would recommend the shop for sure.
12/31/2015
Scott S. VERIFIED CUSTOMER
Vehicle Make : Ford
Tim was very helpful they sent me updates on the progress the car looks great and everyone was very pleasant and helpful
12/30/2015
Keith B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great customer service. Very friendly and helpful. Always kept me updated on the status of the repair.
12/19/2015
Jesse B. VERIFIED CUSTOMER
Vehicle Make : Kia
Only negative things I can say is: ****, that the estimated time it was going to take for repairs wasn't even close. We were told it would be done in one day and then 2 days after that day we finally get a phone call that it was complete. 2, the rental car should have been more equivalent to our vehicle. We told them we needed a 7 passenger vehicle if repairs were to take longer than originally anticipated but that's not what happened. Made things very difficult.
On a positive note, The repair work seems very good and no complaints there. Everyone was very courteous.
12/6/2015
Randy A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Keep up the good work! Thanks
12/5/2015
Michael M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you Tim for being very professional also keeping me updated with my car. I also appreciate that you returned my messages in a timely manner. I would highly recommend key collision for all my repairs... Your facility is extremely clean.
Mike Magrath
11/29/2015
Vicki P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The repair looked good. Only complaint is it wasn't done when it was said to be and no one called in advance to let me know, I had to call and find out that way
11/20/2015
Luke R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
My car was repaired quickly, and the pride in their workmanship shows. I would definitely use Key Collision again, but hopefully I won't have to. Thank you again for helping with the insurance company as well.
11/20/2015
Denise S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was told my front fender was going to be painted to match the rest of the car as a courtesy and it was not painted.
10/21/2015
Greg Z. VERIFIED CUSTOMER
Vehicle Make : Dodge
Let everyone know the experience and results were great. Thanks
10/15/2015
Kent J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Your team is beyond approach, 2nd to none. Unremarkable work. Not to mention your caring and understanding with payments. I will pass your name to all we know. Thank you for being more than a business.