I appreciate your question, and want to stress that I was VERY satisfied with my interaction with West Delray Collision. They people were great, the services was excellent and the car looks great. But the questions says "Completely" satisfied. And there were somethings that were slightly irritating. The car detail was not done with quality. There were numerous streaks and the windows were dirty and rims not completely cleaned (not a big deal, but I can't say I was completely satisfied with the job). Also I had spoken to someone about buffing out a section of paint that had lost its clear sheen. I was assured that would be done, and it was not. I understand this is outside the scope of the work that was being completed, but I was really excited to see that fixed and was disappointed when it wasn't. But otherwise, you guys did a fantastic job.
3/9/2024
Keith W. VERIFIED CUSTOMER
Vehicle Make : Nissan
kim was great in helping me get this work done
3/8/2024
Michael F. VERIFIED CUSTOMER
Vehicle Make : Honda
Great services and the ladies always respond and follow up.
3/7/2024
Danielle S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Being called on a weekly basis was very helpful in keeping stress down on status of repair, even if status was basically unchanged from the week before due to waiting on parts etc
3/7/2024
Caroline C. VERIFIED CUSTOMER
Vehicle Make : Volvo
What a wonderful crew out there from the person answering the phone to the person delivering the car great fun group, very professional
3/6/2024
Larry S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Prompt, professional, courteous service, especially for a collision center that was so busy. The expertise of those who evaluated our car was matched by the efficiency of the office staff.
2/28/2024
Jason S. VERIFIED CUSTOMER
Vehicle Make : Mazda
I was never contacted by my service manager after dropping off the car. Throughout the month of January, my insurance company was told there were dealys due to a parts backorder. On 2/3, I contacted Mazda directly and found out all parts were delivered on ****/8, nothing was on back order. The shop admitted they lost the parts and until came in pushed for action, there was no plan to order more as no one I spoke to was even aware the parts were not on back order. The start of repairs was delayed from Jan 8th to Feb 9th due to the shop not realizing they lost the parts and had to reorder. When the repairs were completed, we picked up the car on 2/24 and it was dirty with muddy footprints in the door sill and under the paper floormat. Later we found pine needles in the trunk under the cargo cover that was likely removed to gain interior access for the rear end work. There are a couple plastic gromets sitting in the interior door handle.
No idea where those came from or not reinstalled.
We owned this brand new car for 2 days before the bumper was damaged while parked. It was immaculate when dropped off at Mazda. After a month of unnecessary delays, you could have a least delivered a clean car.
2/28/2024
Robin S. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was very helpful and the job they did was terrific. It just took quite a long time.
2/26/2024
Steve K. VERIFIED CUSTOMER
Vehicle Make : Honda
When I picked up the car I was just given the keys and told the car had been brought to the front of the building .
It would have been nice If someone showed me what was repaired and ask me how the car looked . It would have been a personal touch .
2/25/2024
Mildred F. VERIFIED CUSTOMER
Vehicle Make : Volvo
Mitch was extremely helpful and kind to my husband,
Than you for your quick and considerate attention.
2/22/2024
Darrin O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car looks great. Very professional job
2/22/2024
Lou C. VERIFIED CUSTOMER
Vehicle Make : BMW
From the moment I entered your front door until I picked up the car everything was handled professionally. The quality of the repair was perfect and the car was returned to me detailed in and out
2/19/2024
Phyllis B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your customer service personnel were great. However upon returning home we noticed that the rear window was not replaced and the windshield wipers were
damaged.
For a total of $16,097.33 the inspector should have been aware of these problems
2/10/2024
Marina M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The work done was excellent and my whole car was pristine when I got it back.
My only comment is that they use an answering service that often doesn’t function and the only way to reach them is by email. But at the end I totally appreciate the work done.
2/2/2024
Marcus B. VERIFIED CUSTOMER
Vehicle Make : Fiat
West Delray Collision performed absolutely amazing work they did a stellar job.
1/30/2024
Rhonda H. VERIFIED CUSTOMER
Vehicle Make : Honda
My car was in your shop from 10/29/23 to ****/12/24. It was there for Halloween,Thanksgiving, Christmas and New Years. It was so stressful not having a rent a car and having to find rides or pay for them, it cause physical illness for me. I was in a worst accident and I got my car back from Toyota in 2-3 weeks. I feel this was unacceptable and it caused me to get depressed and have a lotof stress related issues.
1/30/2024
Jay A. VERIFIED CUSTOMER
Vehicle Make : Alfa Romeo
Done well and quickly. Staff is very helpful and friendly.
1/28/2024
Alan A. VERIFIED CUSTOMER
Vehicle Make : Acura
Extremely happy with the quality and people but feel that with the extent of my damage it should not have taken the entire 30 days. EXTREMELY PLEASED that right after I picked up my car on ****/9 I got home and noticed that there was an electrical problem. Called the office just after 5:00 PM and they sent Mitch Solomon over to my house and he was able to dissect the problem, and it wasn't easy, and fixed the problem in my driveway! Apparently some electrical cable was not attached behind my driver side door when it was re-installed. Mitch is a Saint! He is a credit to the company...Please thank him again.
1/25/2024
Gloria O. VERIFIED CUSTOMER
Vehicle Make : Mazda
My car came back in perfect condition. Even though car is 10 years old, it looked brand new.
1/14/2024
Gisele B. VERIFIED CUSTOMER
Vehicle Make : Audi
My car was driven about 65 miles while in your shop. Not a good experience for sure.