When I dropped off my car, the front office ladies did say that it will take a few months for my car to be repaired due to insurance companies and parts. During these past 4 months, I would email Travis for a car status update and he would get back to me quickly. The girls at the front desk are very sweet and easy to work with! Definitely made a stressful situation easy to work with!! Kim took very well care of us too! Got my car back this past Tuesday and it looks like a brand new car! Smells SO good! I couldn’t be more pleased with the outcome despite the wait, but they did warn me of that! Thank you again! :) Definitely hands down recommend them!
5/16/2024
Patricia G. VERIFIED CUSTOMER
Vehicle Make : Audi
Staff is always helpful and very pleasant
5/15/2024
Candace And. VERIFIED CUSTOMER
Vehicle Make : Audi
I had several issues:
****. $750 towing charge for a 36 mile tow. Average industry standard would’ve been $200, or I had AAA that would’ve been free.
2. They were quick to get my car in, but slow to get car appraised. We lost trust early on in this unfortunate accident.
3. Very difficult to get a live person on the phone once the vehicle was at the shop.
5/4/2024
David C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Travis helped me with my PDR and rims repair from start to finish. Best experience I have ever had with my car. Very happy with the results.
5/3/2024
Brian S. VERIFIED CUSTOMER
Vehicle Make : Honda
Professional, polite, and kept me informed. Would recommend to anyone.
5/2/2024
Marc F. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Time it took for the repair and lack of statue updates. The interior of the car is filthy. Dust everywhere and the interior windows were not clean! The work done on the repair of the car is exceptional.
4/28/2024
Stephen D. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job keeping the price as low as possible and making the car look brand new!
4/17/2024
Gary Z. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Updates could have been more timely. It took two months to get the car in perfect condition. My only complaint would be due to the extended time, my insurance coverage for rental car was only for one month, meaning I had to cover the month myself.
4/13/2024
Jesse W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent work
4/12/2024
Gilles T. VERIFIED CUSTOMER
Vehicle Make : Nissan
No details invoices for my car rental. Bad communication between my insurance co and West Delray. Forgot to install my tire the « repaired « tire on my car. Install wrong size tire 18 inch vs 20 inch on my car , different tire brand, dangerous situation for our lives….
Would like to receive apology and compensation $$&& for the last event .
4/7/2024
Stanley C. VERIFIED CUSTOMER
Vehicle Make : Volvo
Kim is the best. She always returned my calls and helped me with my very difficult situation.
I would recommend this Auto Collison repair facility to everyone
3/31/2024
Joanne M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great customer service and car repairs were perfect!
3/30/2024
Wendy K. VERIFIED CUSTOMER
Vehicle Make : Honda
Took much too long to repair the car. Unrelated to the accident, a $3000 car part was damaged during time car was being repaired, It had to be replaced. Paperwork the insurance company asked for to pay the claim was held up for weeks. Anytime I called to get a status or ask a question, no one answered the phone nor responded to my voicemails. This was by far the worst customer service experience I have had anywhere! I will never bring my car back and i will tell everyone I know not to use your business.
3/23/2024
Justin M. VERIFIED CUSTOMER
Vehicle Make : Honda
Repair took nearly 3 months, they broke the car down before parts arrived and would not return it even though the car was drivable. They added panels that are not the same color as the original. The work was done very poorly, panels stick out and the door does not close proper.
3/20/2024
Mariana W. VERIFIED CUSTOMER
Vehicle Make : Porsche
Awful experience
3/17/2024
John B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The were very professional & friendly all the way through the repair
3/17/2024
Donna F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I was satisfied with the work done except for the length of time it took
3/14/2024
Sannie R. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Well, everyone at WDCC has just been outstanding. Great people, great service, and great repair. Good communication throughout the very long process. Foxy (my car!) says she was treated well!!