When I came up my car it was dirty they knew I was comming to pick it up !! I had to wait while they wash and clean my car there was also inside sand all over they going to take it again but I told them to forget it I would do it since started to rain also my seats were all the way back had come back for them to be adjusted so no I was not happy
9/23/2021
Patricia G. VERIFIED CUSTOMER
Vehicle Make : Audi
Very nice office associates. Always very willing to answer my questions
9/23/2021
**** B. VERIFIED CUSTOMER
Vehicle Make : Kia
At detail process detailer scratched car all down left hand side by wearing a belt or zipper.
I am the a king it to someone for paint corrections for not only those scratches but the ones left in the hood that was painted by your people. Paint matches perfectly but detailing is horrible.
9/20/2021
Jeff M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Vehicle was there for 4.5 months. On drive back from repair shop after it was "finished", discovered noise from front wheel. Took it directly to Toyota and they discovered front wheel bearing was destroyed. Vehicle was not safe to drive. 100% unacceptable
9/8/2021
Rebecca U. VERIFIED CUSTOMER
Vehicle Make : Volvo
It took a long time to get my vehicle back. I realize parts are taking a long time to get in, but it was annoying.
9/7/2021
Tova R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
You never called when you said you would, you had the car for over 7 weeks when you told me all the parts were there after 3 weeks. I called at least once a week to get an update, again you never returned my calls. I told you I was paying for a rental car, that had zero effect on your people. The only saving grace is that the car did look great .
9/5/2021
Demetrius H. VERIFIED CUSTOMER
Vehicle Make : Honda
My suv is still not finished after over two months. Went to go pick up the vehicle, as I’m leaving parts are flying of the vehicle, interior door panel ripped, they broke the key and glued it back together. Terrible service still trying to get my suv finished.
8/21/2021
Alceu B. VERIFIED CUSTOMER
Vehicle Make : Ram
Didn't do all the things they verbally said they would. Took over 3 months for the repairs to get completed and when they gave me my car it was dirty and still damaged. I would recommend this place to my worst enemy.
8/5/2021
Dan C. VERIFIED CUSTOMER
Vehicle Make : Porsche
Very quick turn time to get the car bumper replaced and color matched.
8/3/2021
Dennis B. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is the 3rd time I’ve brought a car into West Delray Collision. The first 2 times their work was completed quickly and done perfectly. This 3rd time was a nightmare. They told me it will take 3-5 weeks. When I didn’t get any response after 5 weeks I went in and demanded to see my car. They had done NOT A SINGLE THING. I kept pressure on them and finally it was done just after 6 weeks. The worst part was how they disrespected me time and time again with promises that they would call me back - and they NEVER DID! I blame all the girls in the office for that. They kept telling me that my insurance company was holding things up - my insurance company had a whole different story. Finally, the original estimate was just over $1800 and the final cost was over $8700. ??? What?
7/19/2021
Kathryn R. VERIFIED CUSTOMER
Vehicle Make : Honda
Waiting for completion
You were ordering parts
Please let me know
7/18/2021
Alonzo B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Your crew do Good work,except leaving some parts off the front end. It took longer to repair the hood than it took to repair the quarter panel on last repair. I was without a car for three months, But thank God I have it back now,Thank You Mr Brunson.
7/17/2021
Leonard L. VERIFIED CUSTOMER
Vehicle Make : Audi
Cris-Mary and the front-line team were terrific. Communication at the corporate level about delays was not clear.
7/15/2021
Marc G. VERIFIED CUSTOMER
Vehicle Make : Honda
My experience with West Delray Collision was a disaster. I would NEVER recommend this establishment to a family or friend, which is unfortunate because the greatest amount of business comes from referrals or recommendations. Truly, unfortunate as I had much greater expectations on this repair with your establishment. Geico and insurance was nothing but superb and responsive.
7/6/2021
**** B. VERIFIED CUSTOMER
Vehicle Make : Honda
My vehicle was not repaired in a timely . It took nearly 30 days for my vehicle to be returned to me when I was initially told it would only take 2 weeks. There was poor and conflicting information given to me about steps taken to complete the repairs. They did not work cohesively with the Progressive Insurance Adjustor. Blame was put on the adjustor for the delay meanwhile, the adjustor communicated the delay was on the part of the repair shop. He stated, "they didn't give me access to the vehicle until two days before it was scheduled to b." He also relayed he was unable to complete the vehicle inspection in a timely fashion in order to complete the evaluation process. In addition the work was not done in a quality manner. It wasn't done well and had to be returned to be redone/fixed. I was so unhappy with the quality of work that a manager at the Honda of Delray dealer where I brought my vehicle for repairs was notified.
7/4/2021
Christian W. VERIFIED CUSTOMER
Vehicle Make : Range Rover
West Delray Collision was AMAZING! They have a great operation set up, a very friendly staff and a positive attitude! West Delray made me feel very comfortable and safe after my car was totaled. I could not be happier! Thank you!
7/2/2021
Martin W. VERIFIED CUSTOMER
Vehicle Make : BMW
My estimate was provided in a professional and timely manner. Customer service staff were great to work with and and responded to all questions in a pleasant manner. Overall, I had a good experience.
7/1/2021
Ross F. VERIFIED CUSTOMER
Vehicle Make : Honda
All calls and questions were responded to promptly and clearly.
6/23/2021
Jennifer C. VERIFIED CUSTOMER
Vehicle Make : Vehicle
We had a few problems in the beginning, but we got them straightened out and everything was completed beautifully.
6/9/2021
Stanely B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Kim, Tim and the team that worked on my car were excellent. I was very pleased with the results.