I like the daily email updates.
Your front office people are very friendly.
Tina Vitale is very helpful.
The dent repair is beautifully done.
10/31/2014
Justin L. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very determined to update and keep me informed about the repairs. Very dilligent and professional .
10/31/2014
Troy K. VERIFIED CUSTOMER
Vehicle Make : Scion
I am superbly impressed with how both my customer service was and how efficient the work was done on my car. I especially appreciated coming back to my car being washed. It shows that this company really does care about the customer. Thanks a million
10/30/2014
Brian M. VERIFIED CUSTOMER
Vehicle Make : Honda
One comment I would like to make is the young woman at the front desk wasn't very friendly, she didn't even look at me, until I made a comment. Customer service starts at the reception desk???? I think she needs to work not only efficiency but people skills, everyone is so stinking busy!!!
Thanks for the opportunity to share my thoughts!
Lee Merdich
10/30/2014
Kevin C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciated the updates throughout the process very generous
10/29/2014
Christopher N. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everything was taken care of by Craft and all I had to do was pick up my vehicle when it was finished!
10/29/2014
Edward S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great follow-up and status report/updates on a auto repairs.
10/26/2014
Barbara D. VERIFIED CUSTOMER
Vehicle Make : Jeep
Yall repaired the jeep fast and did a great job thk u
10/25/2014
R M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Don't change a thing! Tina kept me informed the whole way. The team is awesome!
10/24/2014
Andrew C. VERIFIED CUSTOMER
Vehicle Make : Audi
Flawless. The addition of text message up dates is a great idea.
10/15/2014
Terry R. VERIFIED CUSTOMER
Vehicle Make : Toyota
LOVE THE PEOPLE AND THE WAY THEY TREAT YOU NEVER HAD A A BAD EXPERIENCE AT CRAFT COLLISION FROM THE EMPLOYES AT THE FRONT DESK TO THE PERSON TAKEING CARE OF MY CLAIM
10/14/2014
Julio O. VERIFIED CUSTOMER
Vehicle Make : Honda
N/a
10/14/2014
Christina H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great speedy service
10/10/2014
Rosa B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional. Good job.
10/9/2014
Denise H. VERIFIED CUSTOMER
Vehicle Make : Chrysler
My car was repaired in a timely manner and the staff was very professional and friendly
10/9/2014
Scott P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was really nice and helpful!
10/1/2014
Grace W. VERIFIED CUSTOMER
Vehicle Make : Mazda
My experience with Craft has been a great one. I was continously updated on the progress of the repair and they did a great job. My car looks as good as new. Thank you and keep up the good work!!!
9/30/2014
Shelia S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I only have two complaints--one relatively minor. The minor complaint is that I was called at 3 PM and told my car was ready to be picked up. I arrived at 4 PM and had to wait about 15 minutes for my car--no big deal if I hadn't had another place I needed to be. My other complaint is that there is now a clicking sound when I open my back driver's side door, the door that was replaced. It's bearable, but definitely noticeable. Other than that, the works was great and I loved the periodic email updates. I have used you guys before and will use you again if needed. Thank you!
9/30/2014
Bonnie L. VERIFIED CUSTOMER
Vehicle Make : Toyota
You have a great team working together to provide excellent care to your customers. This was the best experience I have had so far. Car rental all in the same area. Great job on my car and now I feel I have a new car again. Thank you again for excellent customer service.
9/27/2014
Bonnie L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I liked the idea that I only one stop to make. Everyone was very kind and polite. I also liked the lifetime guarantee. I would recommend you guys to anybody. Thank you for your kind and curtesy service.