I'm sorry, but my husband and I will never use craft collision again. The ladies at the front desk were rude, the repairs took more than three times longer than originally quoted, and when we finally got our car back, 500 miles had been put on the odometer. It was not a good experience. From the poor customer service to the messing with our stereo/settings in the car, we were sorely disappointed!
12/6/2014
Craig D. VERIFIED CUSTOMER
Vehicle Make : Subaru
I already spoke with the manager today and he was not willing to see me completely satisfied with the overall repair experience. I also see a couple of small things wrong after driving the car home today.
12/5/2014
Warren A. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very quick and professional. Outstanding job
11/26/2014
Donna W. VERIFIED CUSTOMER
Vehicle Make : Mazda
The daily updates were appreciated, I did not however receive a call letting me know the car wad ready.
11/26/2014
Kiema H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You all were very professional and I appreciate the hospitality shown to me. Thank you all for your service..4????
11/21/2014
Terry R. VERIFIED CUSTOMER
Vehicle Make : Isuzu
Great job. Thanks for all the updates. Hopefully I will not need any more deer work. But thanks for great job.
11/20/2014
Wayne M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thank you very much for getting my new CX-5 looking new again!
11/20/2014
Lisa B. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for your great service and friendly people.
11/17/2014
Robyn B. VERIFIED CUSTOMER
Vehicle Make : Honda
Kept me updated as promised and they did a great job on my car!
11/15/2014
Rebecca E. VERIFIED CUSTOMER
Vehicle Make : Nissan
You did a great job with the repair! I appreciate the car wash and text updates!
11/14/2014
Charles B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I really enjoyed the daily text updates.
11/14/2014
Kenneth J. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
you guys did a wonderful job and thank you guys
11/14/2014
Nak Jung. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job!
11/12/2014
Michael S. VERIFIED CUSTOMER
Vehicle Make : Nissan
The text message updates were very helpful.
11/12/2014
Tom P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Wonderful service!!! Love that I was updated through text and calls the entire time!!
I had white leather seats. They got a little dirty during the repair process. I was able to see the repair men's fingerprints with oil or something on the leather lining on the door. It also appeared to be something spilled on the passenger seat and then wiped off.
I can understand these things do happen at a workshop. But craft collision could have taken the time to clean the leather stains they made. Now I have to take the car somewhere to clean the leather.