My car has what looks like white spray paint in it on the doors.
1/3/2015
Faith M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Professional, fast, thorough!
1/2/2015
Shirley J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was amazed at the speed at which my car was repaired. Even the damage was relatively minor I expected to be without my car for two or three days. I have to say that I have never had a negative experience when the Craft brand is involved and this was no exception. Polite, effective, efficient and a professional job. Thanks.
1/1/2015
Christian J. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
For the most part I have no complaints, the trunk just rattles when I go to close it, as if broken glass is stuck in it. It smells pretty strong of paint. When I first got it back the the trunk/gas button panel was loose and hanging. Although it wasn't 100% secure when craft originally received it, it wasn't completely off.
12/28/2014
Irene L. VERIFIED CUSTOMER
Vehicle Make : Jeep
Loved the service. Thank you. Will de
12/24/2014
Charles W. VERIFIED CUSTOMER
Vehicle Make : Honda
When picking up vehicle the inside was a mess. Muddy footprints all over floorboard and grease places on seats. Car had no places like this when dropped off for repair. Final inspection should have corrected this and had it clean for pickup.
12/24/2014
Karen E. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very professional from start to finish!
12/22/2014
Anthony P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Second time I have worked with Frank in a year and he has done an excellent job both times with communication and ensuring that the vehicle is repaired back to factory condidtion in a very timely mannor.
I am always happy with the service provided by everyone at Craft Collision.
The employees at Craft Collision on Graves Mill Rd in Lynchburg, VA understand what superb customer service is all about. Job WELL DONE!!! Kudos, especially to Tina, for keeping me in the loop with the status of my car and doing so in such a friendly way. I have already recommended you all to a friend and will lost definitely continue to do so! Thank you!
12/19/2014
Randall F. VERIFIED CUSTOMER
Vehicle Make : Jeep
The quality of work was fine. Received text messages every day that all was on schedule. 45 minutes before the scheduled pick up time, I received a call that "clean-up" didn't start by 3 PM so I could not pick up until 4PM Monday. I questioned. Next call 15 min later was that the right parts were not received (ordered 4 weeks earlier). The customer service experience was horrible. Basically it was "nothing I can do - sorry". I had made commitments for the weekend that had to be cancelled. I had to really press just to get a rental. Please train your assistant managers how to deal with customers impacted when your business processes fail. Tough luck is not the right approach to start.
Thank you, Randall F
12/17/2014
Steve L. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you all for communicating with my insurance company, rental car company, and myself, as well as getting the repairs on my Honda Ridgeline completed ahead of schedule.
Appreciatively,
Steve L
12/15/2014
William E. VERIFIED CUSTOMER
Vehicle Make : Honda
Was disappointed that the entire interior was not vaccumed. Still had deer hair in my trunk. Also expected them to wash the exterior and that wasn't done either.
12/14/2014
Susan R. VERIFIED CUSTOMER
Vehicle Make : Honda
Frank was so helpful and kind . I always felt like I was in good hands with your company. Excellent service. I will recommend ya'll highly to all my friends. Thanks. Sue
12/13/2014
**** K. VERIFIED CUSTOMER
Vehicle Make : BMW
The drivers door is improperly assembled & won't unlock.
Also , I'm really not pleased with the customer service .
The manager should call me to discuss.
12/13/2014
Anissa D. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for agreeing to help pay for my rental car when the parts didn't come in and it took extra days to get my car back. I really appreciated that. The car looks great!
12/12/2014
James B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very professionally handled-start to finish.
Very well satisfied! One would never know the vehicle had been in an accident. Was also very thankful for the relationship between Allstate (C.D. Campbell, adjuster, and Craft Collision. This transcended over to me as well.
12/12/2014
Ralph S. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service, fast and friendly.
12/11/2014
Katherine S. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you, it was professionally handled from start to finish, looks good as new.