Thank you for your excellent service. You got my car in and out quick. I especially liked the updates by text. It was like following the Dominos pizza tracker on line. My car is very happy that it is back together again. Thanks again and have a Merry Christmas and a fun safe New Years Eve.
12/18/2015
Paul A. VERIFIED CUSTOMER
Vehicle Make : GMC
Extremely professional with constant updates. I was very pleased with the service
12/17/2015
Margaret C. VERIFIED CUSTOMER
Vehicle Make : Jeep
You did a great job and I appreciate you working around my schedule. All staff were so nice and it was a pleasure doing business. I will definitely recommend you to my acquaintances.
12/16/2015
Paul R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Courteous, fast, accurate, and enjoyable to work with. Thanks to all of you.
12/16/2015
Norma B. VERIFIED CUSTOMER
Vehicle Make : Ford
In Nov Craft called us to make an appointment for repair, but when we arrived the part was not there. It was on back order. They never called to tell us the part had arrived. I called in Dec. the part was there. I made an appointment. From that point, the experience was good. Nice people. Good service. Pleasant waiting area.
12/16/2015
Lance B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The paint job had bubbles and hard rock like objects in it. They went from one end to the other end of the bumper. I was called on Friday saying it was ready and they sent it back to be re done. Today is Tuesday afternoon and no word yet.
12/15/2015
Lois K. VERIFIED CUSTOMER
Vehicle Make : Toyota
There's a section of black moulding around the headlight that isn't flush. I realize it's an older car, but I'd like it to match the light on the other side. I'd like to bring it in for someone to look at for me. Thanks.
12/11/2015
David K. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very good and professional
12/11/2015
Michael G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great up to date info on the progress of my repairs. The car looks great!
12/11/2015
Robert W. VERIFIED CUSTOMER
Vehicle Make : Honda
I have to return the vehicle to the shop for damages caused by the technician.
12/9/2015
Roy T. VERIFIED CUSTOMER
Vehicle Make : Ford
I have used craft on three occasions and have been pleased each time. Your Employees are courteous and professional.
12/8/2015
Jill R. VERIFIED CUSTOMER
Vehicle Make : GMC
I apologize, I do not know her name, but the red hair lady up front was great in handling the insurance company issues.
12/7/2015
Sharon B. VERIFIED CUSTOMER
Vehicle Make : Honda
Where passenger headlight was replaced it leaves more of gap on that side of the hood then there is on driver side where no damage was done. There is a gap on approximately ****/4 to ****/2". Something not fitting properly.
12/7/2015
Eugene G. VERIFIED CUSTOMER
Vehicle Make : Buick
I was so pleased, that when a deer took out the front end on my wife's car one week after my SUV was damaged we decided to have Craft repair the damage to her BMW. I will recommended Craft to all associates in the future.
12/3/2015
Darleen G. VERIFIED CUSTOMER
Vehicle Make : Honda
The body work was fine. When I started the vehicle to take it off of their lot, the engine was revving at over 2m Rpms and there was a significant noise coming from under the hood. Craft Collision took the car to the service center at Billy Craft Honda. They report a cracked tensioner assembly. It appears this damage was done at the body shop. I do not have the vehicle back and I have contacted the insurance adjuster. We have not yet reached a satisfactory solution.
11/20/2015
Leslie F. VERIFIED CUSTOMER
Vehicle Make : Toyota
My parking light is not working. Please contact me
11/19/2015
Larry B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I was impressed by the courtesy of everyone I had contact with, the especial attention to details--the little ones easily overlooked--and the "extra" effort Travis went to in order to complete the repairs exactly as I wished. It was, honestly, more than I hoped for! Thank you so much.
11/18/2015
Michael C. VERIFIED CUSTOMER
Vehicle Make : Chrysler
My car is just beautiful. Back to original look that I fell in look with. My car has really come home.
11/14/2015
Linda Z. VERIFIED CUSTOMER
Vehicle Make : Honda
Liked the email updates
11/13/2015
Jay D. VERIFIED CUSTOMER
Vehicle Make : Ford
Encountered one issue in miscommunication during the process that was properly handled by management. The finished product looks great.