I understand things happen and you were very good about letting me know that my car wasn't going to be ready on time. However, I was not pleased to pick up my car and find that the paperwork was incorrect. I was in the process of packing to go out of town and really didn't have the unknown time it was going to take to get that completed. I understand that insurance companies, in this case USAA, would send you batched payments, but I find it very hard to believe there isn't corresponding numbers to reference payment vs auto repair. It just takes time to match those numbers and I don't think it was done. I have no complaints with the work that was done on the car other than my driver's side plastic flooring cover is a mess with work boot prints.
5/5/2016
Janet S. VERIFIED CUSTOMER
Vehicle Make : Honda
Our only gripe is that the estimated time turned out to be about half what was needed. The work on the car itself appears to have been done quite well. We'll come back...if need be.
5/5/2016
Barbara L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you all for making the repairs on my vehicle. The bumper looks brand new!! I will share my experience with family and friends. Job well done!
5/5/2016
Karen W. VERIFIED CUSTOMER
Vehicle Make : Ford
Ashley was very helpful and did a great job of keeping me informed of my vehicle repair progress.
Kim was very nice and pleasant. Extremely friendly and professional the entire staff.
5/5/2016
Christopher Victoria. VERIFIED CUSTOMER
Vehicle Make : Jeep
Team did an excellent job and exhibited great customer survive.
5/4/2016
Danielle C. VERIFIED CUSTOMER
Vehicle Make : Jeep
My Jeep looks amazing! Thank you all so much for making my experience as seamless as possible! And for getting it done faster than I was told it would be! Y'all are awesome!
5/4/2016
Joni F. VERIFIED CUSTOMER
Vehicle Make : Smart
Slow service, lack of communication. Took very long. Well over a week past estimated date.
5/2/2016
Everett C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone was pleasant and kind, making the experience easy and worry free. The car was not only repaired but cleaned.
4/29/2016
Shawn C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Awesome experience. Very happy with the result.
4/29/2016
Brandon P. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service. Great experience.
4/29/2016
Michael E. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone was very nice and professional. I was impressed with the quality of work as well as the speed in which it was completed. I also liked getting the updates by text message.
4/29/2016
Ayo S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was really impressed with the client service at craft, everyone was polite and efficient, I can't even tell that my rear bumper was hanging on by a thread just a week ago. I also liked the text message updates on my phone it gave the entire experience a personal touch.
4/26/2016
Kelly V. VERIFIED CUSTOMER
Vehicle Make : GMC
Love you guys, awesome job and staff extremely nice!
4/22/2016
Valerie G. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I was pleasantly surprised at the speed at which the car was finished. The car was clean and that I was treated with care and respect even in an awkward situation.
4/22/2016
William C. VERIFIED CUSTOMER
Vehicle Make : Ford
Truck looks great thank you to the people who worked on it. And thanks Chris for keeping me informed. I will recommend you guys and gals. Thanks Kim for being so nice.
4/21/2016
Vicklon J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Wonderful experience. The staff were courteous and friendly. They greeted by name. The facility was clean and inviting. The communication during the process was amazing. The type of experience you would expect from a physicians practice. Thank you
4/20/2016
Jac P. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you so much for your fine work and the professionalism of all your employees. You have been a great help in time of need over the years from hitting deer to me and my daughters mishaps from time to time.
4/20/2016
Jannie N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Someone took my car for a joy rude and pput 11.4 miles on it...were was the need for that
4/20/2016
Dana O. VERIFIED CUSTOMER
Vehicle Make : Toyota
I'm happy with the repair but something they used smells very strong like glue or something. I hope it goes away.