Had to return - we had front end damage and 5000 repair
My expectations were that there would be some detailing - front windshield minimally cleaned
Had to return because high beams not working - my expectation was that all in the front of car should be checked when there is front end damage - lights included
When I returned I was told that something was unplugged and not in area that work was done - somehow lights should be in area that work was done - especially since work was in the front end of car and major.
Everyone was pleasant and helpful but somehow the need to return after 5000 worth of work done is not appropriate. My expectation is that all should be checked before releasing car to customer.
In addition, since I have had work in past at other locations, I feel that the car should be returned in pristine condition. if that means a little extra detailing to include windows, I think that is not unanticipated.
Again - staff was pleasant and helpful but I was disappointed that I had to return.
When I returned, the problem was taken care of and the front windshield was cleaned although not the others. Again staff was helpful but I am disappointed because of the inconvenience that this caused me.
10/25/2016
Donald S. VERIFIED CUSTOMER
Vehicle Make : Jeep
I found the staff of Keenan very professional and knowledgeable. Receiving daily updates was very helpful in keeping us up to date with the repairs. Much appreciated.
Thank you.
10/25/2016
Ronald B. VERIFIED CUSTOMER
Vehicle Make : BMW
Incredible customer service work product and quality service from start to to finish loved Jane and Ariel incredible follow up never worried or needed to check anything I would refer to family and friends. Thank you The Bishops
10/22/2016
Rachel H. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did a wonderful job with my car! Thank you you for the awesome job!
10/19/2016
Dennis W. VERIFIED CUSTOMER
Vehicle Make : Audi
Great customer service and quality body work.
10/13/2016
Walter L. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am completely satisfied with the repairs
10/12/2016
Brendan T. VERIFIED CUSTOMER
Vehicle Make : Audi
Great service and a quick turnaround time. I am very happy with my decision to go to Keenan.
10/12/2016
Lauretta B. VERIFIED CUSTOMER
Vehicle Make : Honda
The woman at the front desk was so professional from standing up when I came in to escorting to my car. She is the epitome of customer service!
10/11/2016
Mary C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent service and repair!
10/9/2016
Andrew F. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Very very satisfied with Keenan's. from the girls at the front desk to Dan to see me off. The texts are unnecessary but a fantastic touch to the repair shop game.
This is the second times in 3-4 months my cars have been with you. I of course hope to not see you anytime soon but will only bring my car to your shop and only recommend Keenan's edgmont.
Fox.
10/8/2016
Sarah S. VERIFIED CUSTOMER
Vehicle Make : Kia
Fast & courteous! Thank you!
9/30/2016
Sandra N. VERIFIED CUSTOMER
Vehicle Make : Nissan
Omi don't have my car yet
9/30/2016
Janis N. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The receptionist was extremely pleasant genuine caring & professional.
9/30/2016
Michelle B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
It took almost a week before anyone contacted me. Otherwise,
a good experience.
9/29/2016
Brendan C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Amazing turnaround time! Thank you!
9/27/2016
Robert B. VERIFIED CUSTOMER
Vehicle Make : Honda
Great to work with these professional people. Would suggest your repair shop to everyone without hesitation.
9/23/2016
Phyllis M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work and communications completed in a timely manor as promaced
9/22/2016
Patricia M. VERIFIED CUSTOMER
Vehicle Make : Nissan
The Best nicest people I have worked with concerning my car, I have used them in the past and would certainly use them again and highly recommend them to everyone