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Real Reviews from VERIFIED CUSTOMERS
Jermaine C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Had a problem with my window tint being scratched while in body shop . I notified Douge about problem beleive it's been two weeks and felt like I was getting the run around. 8/4/16 contacted Douge again was told some BS story about them trying to contact Vechicle Outfitters and waits for a call back being a costomer of Vechicle Outfitters for years there always by the phone. Workmans ship of the car being fixed is fair and nextime be little more honest and on point, this isn't the first bad experience me And my wife have experienced with your shop.
8/4/2016
Bruce G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Car looked great and I appreciated the ongoing updates about progress.
8/2/2016
**** C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
You did an excellent job with my Volkswagen and it looks brand new. Thank you!
7/28/2016
Carolyn C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I have a problem with the paint job, so i called & they want me to bring it in, so that"s comforting
7/26/2016
Craig F. VERIFIED CUSTOMER
Vehicle Make : Toyota
The workmanship was well done and Doug kept me updated but the interior was not cleaned well. Theresa dust everywhere and it would have been nice to it all cleaned up. Thanks
7/26/2016
Ruth M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was always kept updated on the status of my vehicle, which I truly appreciated. Plus Doug was very nice and pleasant. Thank you so much!
7/26/2016
Marquis B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Took alittle long and tire pressure monitor is on ,on the right side
7/15/2016
Brian C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The estimated completion date was off by 2 weeks. You rely very heavily on text to avoid direct contact and explanations. I was rather disappointed with the service
7/7/2016
Charles B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very good customer service.
7/2/2016
Jie F. VERIFIED CUSTOMER
Vehicle Make : Subaru
excellent
6/30/2016
Teresa M. VERIFIED CUSTOMER
Vehicle Make : BMW
I received my BMW back with 40+ miles added while it was there for a month, a deep scratch across the driver side windshield tint film, and a parking ticket in the side door from the Camden Yards Sports Complex. Coincidence? I called immediately about the windshield damage and was answered back with sarcasm and denial. I was told the trunk hood would be painted and was not advised that Geico had you paint part of the trunk. I don't want anyone calling me regarding this. The claim was paid by the other party that rear-ended me so there's nothing legally I can do about whether someone was joyriding in my car or not. It seems pretty obvious. I will be posting on Yelp and any other site that has a review.
6/11/2016
Clyde S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thank you
6/11/2016
Babu G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good service Good follow up Thanks
6/10/2016
Jennifer S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Although my car repair took just over a month to complete - and I really missed my Subaru during that time, I was very pleased with the end result. I was grateful that Russell kept in close contact with me and updated me on every step along the way. The repair process was taken seriously and done carefully. Nate was a very nice contact person to have. Thank you again, Russell, for giving me my "rock solid" (to quote Nate) Subaru back!
6/1/2016
Mark Z. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Body work looks good. Lack of communication and the resulting delays were a source of frustration. Cellphone charging cord was stolen from car. The car was washed but the interior looked like a grimy rag was swished around it and the windows.
5/27/2016
Brian G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Love the text feature to answer questions and get updates.
5/25/2016
Tahani E. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I was very happy with the service provided to my car. The text messages with the service update were especially helpfull. I would also like to specifically thank Nate for all his help and thoughtfulness.
5/17/2016
Bernardo R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Well done!
5/16/2016
Andrea F. VERIFIED CUSTOMER
Vehicle Make : Honda
The team went above and beyond helping to resolve an unexpected issue at pickup. Thank you!
5/11/2016
Sulchan Y. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great job. Only issue is if you ask ANY question they will get offended and start to blame and assault you (the customer). Other than that they did a good job
5/4/2016