I am satisfied with the work but I was surprised it took so long
1/20/2018
John W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am concerned about the driving range indicator in car. After repairs, it read 650+ miles after I filled gas tank. It had never been more than 460 miles before accident. Did you guys install a larger gas tank? Is there some other reason why the driving range indicator max value has increased so dramatically? I do not want to run out of gas thinking I have more gas than I really do. Should I bring it back in?? You can contact me at: ****-****-xxxx or
1/16/2018
Nicola O. VERIFIED CUSTOMER
Vehicle Make : Volvo
Professional.... communicative
1/12/2018
Bobbie C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
When it's cold make sure the vehicles that's been sitting can start just in case they may need a jump start before the owner gets there....other than that I'm completely satisfied
12/30/2017
Robert K. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everyone was so friendly. My car only took 3 days and it looks as good as new!
I kept reviving “ready” texts when I picked up my car, haha. That may need to be fixed!
12/23/2017
Eugene S. VERIFIED CUSTOMER
Vehicle Make : BMW
My goodness, your staff is wonderful. Those girls went out of their way to help me.My BMW looks beautiful and the bumper looks beautiful. Matter of fact, you cleaned up the whole car and it looks beautiful. Thank you so much. It was worth waiting for.
12/23/2017
Merlin A. VERIFIED CUSTOMER
Vehicle Make : BMW
good job
12/15/2017
Deborah J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Iam Happy my Husband Ronald has his truck, but I thank it took to long. Thanks
12/9/2017
Eric C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Minor repair took 3 weeks. Nothing to be done about it now.
12/6/2017
Deandra W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The communication that I received from the Toyota Collision Center was extremely poor. I was given multiple estimated finished dates for my car and instead of receiving a call or an email saying that my car was not finished, the finish date would pass without anyone contacting me. I had to countiously reach out to Toyota to get updates on when I can expect my car to be finished. My service experience was poor due to this lack of communication.
12/3/2017
Valerie L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everyone that I encountered was very professional. They kept me informed with updates on my vehicle. I'm extremely satisfied. Thank you all!!
12/2/2017
Rickie P. VERIFIED CUSTOMER
Vehicle Make : BMW
Tammi was amazing to work with - she was very thorough, customer focused, and responded very quickly to my questions. I would highly recommend her to anyone needing collision repairs. I had the best experience I’ve ever had when dealing with car repairs thanks to Tammi.
11/21/2017
William L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I live allbthe way in Pasadena, got home and my front turn signals are inoperative. Now I have to use vacation hrs from work to bring it back out on Monday. Very frustrated!!!
11/18/2017
Gwendolyn S. VERIFIED CUSTOMER
Vehicle Make : Toyota
G
11/17/2017
Stephen D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The folks were very nice. The workmanship top notch. The communication regarding how the work was going and when it might be finished was zero unless I emailed Ms. Donna Fike who was very kind and helpful. I'm not sure what your routine system is for keeping customers up to date, but it sure didn't work for me. The problem with that was Geico kept cancelling my Enterprise rental so I would get these calls from Enterprise telling me I had to come in and assume my rental charges. Really aggravating. Ignoring the issues between Enterprise and Geico, if I was aware of delays in the repairs I would have been able to head the rental car problems off at the pass. No need to contact me.
11/9/2017
Tiya M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The team was friendly and well informed. I knew my vehicle was in good hands from the time I entered the building. Great job!
11/8/2017
Christine M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Both Daniel Szarka (manager) and Tammie **** went over and above to move my
vehicle through the process and make sure I was completely satisfied.
11/7/2017
James R. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was great. Had the driver side mirror replaced. For some reason it vibrates. Thinking about bringing it back but waiting to see if it stops before returning. The experience was great. But might need an adjustment to the repair.
11/6/2017
Grace J. VERIFIED CUSTOMER
Vehicle Make : Toyota
I paid for a detail package however, my car was returned with black smudges on the tan interior and seats that were not there when I dropped it off. The outside of the vehicle was also dirty and has 3 scratches on the side window panel that were not there originally. It's bad enough I bought my car in May and had damage done less than six months later. Additional damage from the repair shop is totally unacceptable.