This is not her direct email but I can answer or give a feed back with her permission. She complaints about air leaking into the car or some noise from the driver side window.She says she would like to drive and see a few more days how its goes before take her car back to the shop. If you like to talk to her about this issue, please contact her direct phone number with a Burmese interpreter. I believe she'll lovely to talk to you about her car.Her direct contact number is ****-****-xxxx. Thank you.
8/2/2018
Pauline G. VERIFIED CUSTOMER
Vehicle Make : BMW
Poor follow up.
7/23/2018
Cristian O. VERIFIED CUSTOMER
Vehicle Make : Toyota
thnx my peeps
7/21/2018
Crystal M. VERIFIED CUSTOMER
Vehicle Make : Honda
In addition to not being kept abreast of the status of my vehicle, I was assured that it had not been driven to a dealership to get a part replaced. "Your car had a collision sensor error so we definitely wouldn't have driven it. We have a transport service for that." Only to later find out it had been driven more than 60miles. I had shy of a half tank of gas. It was returned with 11 miles til empty. It took 32 days for minor cosmetic damage, just part replacements. If I ever befall another accident, this heritage center will not get the opportunity to repair my vehicle.
Continue keeping the customer updated on the process of the repairs. That was very helpful.
7/6/2018
Linda L. VERIFIED CUSTOMER
Vehicle Make : BMW
The repairs kept getting delayed, which I was not updated on and when I picked up my car I noticed there are still outstanding repairs that need to be done.
7/3/2018
Janet B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for keeping us posted on timing and explaining the repairs at pick up.
6/28/2018
Gloria C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job
6/27/2018
****D. VERIFIED CUSTOMER
Vehicle Make : BMW
I do have minor complaint my valve stem cover was missing and there was tape residue from the protective cover but it was removed by the personal at pick up
I am satisfied with the work that was done and thanks for being aware of what was needed to get it back to factory state
6/22/2018
Richard P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very well done and all went very smoothly.
Thanks, R. Phillips
6/22/2018
Howard L. VERIFIED CUSTOMER
Vehicle Make : Audi
We appreciated the coordination among Audi Silver Spring, Heritage and the insurance company that made it seemless for us. We were well taken care of.
6/21/2018
Patricia D. VERIFIED CUSTOMER
Vehicle Make : BMW
Very happy with repairs of my vehicle and Theresa was amazing and kept me informed of the repair process . Extremely satisfied !! Thank you
6/21/2018
Richard-b-janet-m S. VERIFIED CUSTOMER
Vehicle Make : BMW
I have an idiot line on and it was handled when I picked up the car, but came back on when I turned off the engine and restarted. Means another trip to the dealer. Not good.
6/7/2018
Ralph L. VERIFIED CUSTOMER
Vehicle Make : Honda
We dropped the car off last week, we left several messages for the technician to call in reference to the repairs. Not only did she never call, but the chrome accent piece on my vehicle that was damaged during the accident was never replaced, there was also extensive damage behind my license plate that was not addressed. We refused to accept the car today
5/26/2018
Brother P. VERIFIED CUSTOMER
Vehicle Make : Toyota
In on Monday out on Friday. Good service and kept me up to date.
5/25/2018
Marko L. VERIFIED CUSTOMER
Vehicle Make : Mazda
Too notch and friendly from start to finish! Great job everyone.
5/25/2018
Bobby M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I wish I can shake the hands of the team involved in restoring my car. I was very upset about what happened to my car only two weeks after I purchased it brand new, but now I’m happy, and I’m glad i trusted Heritage Collision with my repair.
5/23/2018
Tom M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Friendly and responsive. Work took longer than expected but I was well informed of the situation with good communication.