Ahmed ,Mahgoub was amazing. From the time I arrived all the way through the process he was very professional, courteous and customer focused He even stayed when I as running late to pick up my car. I would recommend Russell Collision and especially Ahmed to anyone needing that Sevice. Thank you Ahmed for going the extra mile
5/13/2016
Robert E. VERIFIED CUSTOMER
Vehicle Make : BMW
I was told _about 3 days to fix a one inch dent and it was 2 weeks and now my doors will not unlock using front driver handle which for some reason was replaced when the dent was on the rear door so now I have to have that fixed.
5/11/2016
Willie B. VERIFIED CUSTOMER
Vehicle Make : BMW
Thank you all very very much
5/10/2016
Valerie C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The staff at Russel are extremely professional and provide outstanding customer service! Thanks for taking great care of me and my car.
Valerie C
4/30/2016
Audra Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
I received my car after 13 days only to find that it is pulling to the left (the side the accident was on), and that the driver's side headlight doesn't work properly. Also, it appears that the headlight from the right side might have been replaced from a more weathered car. Now I have to suffer the inconvenience of taking the car back Saturday to have the headlight fixed and Monday to have the alignment fixed.
4/30/2016
Bridgette P. VERIFIED CUSTOMER
Vehicle Make : Audi
Very professional service, loved the text message updates!
4/28/2016
Sandeep G. VERIFIED CUSTOMER
Vehicle Make : Toyota
below average repair n service. road side local shops would have done a betterjob
4/26/2016
Aisha C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ahmed was really nice when he was entering my cars information into the system.
4/23/2016
John W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Forgot to install driver side front and rear doors edge guards. Other than that everything is fine.
4/23/2016
William G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Car was beautiful upon completion, had to wait awhile for parts but I guess that's pretty standard.
4/9/2016
Frank V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Staff was very pleasant; however car was left in front and was damaged from debris thrown by lawn mower. One area still had scratches following repair. The car was freshly washed when dropped off and inspected and we would have seen new areas of concern at that time. I'm not upset, but do expect the damage to be repaired. The show was closing when I picked the car up, so missed the opportunity to discuss with my advisor.
4/8/2016
Sisay S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for your best serves
4/6/2016
Rosalda D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was so good. Job done well.
4/2/2016
Nega B. VERIFIED CUSTOMER
Vehicle Make : Volvo
The wheels that was placed for the front wheel doesn't match that of the original with the automobile. I have been in contact but not addressed to date.
This needs to be addressed ASAP as we can't accept it.
Thanks,
Nega B
3/29/2016
Monique P. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I received numerous messages stating my vehicle was completed to find out it wasn't. Tire pressure system warning is on and listed as repaired on detailed repair print out.
3/26/2016
Barton F. VERIFIED CUSTOMER
Vehicle Make : Volvo
Almost completely satisfied. 98%. A small badge on the tailgate was replaced with a different trim level on my Volvo XC90. Is an Inscription trim but the badge was replaced with R design logo. Very minor and actually unique. Also the bumper had to be trimmed to allow for the trailer hitch, was not done quite as smooth and straight as the original, but hardly noticeable.
3/26/2016
Belinda C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I ve been violated and very upset with how my car been used and abused by your company employee.. I ve never experienced anything like this before . My car was drop off March 14,2016 with 44,308 miles when I picked my car up on Mar 22,2016 I have 44,720 miles someone has driven my car over 400 miles!!! What the #. Is going on!!!! My car has been abused 400 miles closer to my warranty ending without me driving!!! This isn't exceptable!! I extremely upset my brakes sounds terrible and this wasn t a issue prior to dropping my car off.!!!!! Toyota has really disappointed me. And allowing your employees to take a customers car and use it at their disposal !!! I question the loyality that this my company has for ifs customers.. My repair did not require my car to be driven at all!!!