****. It took too long
2. I'm getting a warning that the gas cap needs tightening
3. Once the car would not shift out of park
4. No one called me to say the car was ready and it would be delivered to Mile One Silver Soring.
The car looks great and I'm pleased about that
It was easy to pick up at the local dealer
6/24/2016
Christopher C. VERIFIED CUSTOMER
Vehicle Make : BMW
The team was very knowledgeable and helpful. Everyone knew what they were doing and easily answered all of my questions. Finally, the texting program that sends periodic updates is fantastic.
6/23/2016
Sabrina G. VERIFIED CUSTOMER
Vehicle Make : Toyota
N/A
6/23/2016
Katrina A. VERIFIED CUSTOMER
Vehicle Make : Acura
Great job
6/21/2016
Dawn B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Service was excellent and your crew did an excellent job. Thank you.
6/18/2016
Marilyn J. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The team members were professional and kind. I was frustrated when we finally found the place but they made me feel better. The environment was clean and inviting. I am thrilled to have my car. I was happy to learn that I can bring it back if everything is not ok.
6/18/2016
James M. VERIFIED CUSTOMER
Vehicle Make : Dodge
The service we received was mediocre! The first estimate on our car was $2200! Then the car was towed to the shop and Ahmed called with a $5500 estimate! My husband is an employee and should not have to go through this! We called Ahmed and he changed the estimate to $2200 but then charged us FULL ( not employee price) for a new front bumper! We ended up paying almost $2800! We waited three days for "clips" to be ordered, sent, and put on! Then we get the car and the clips are white and not black and they are cheap! Some of the clips never made it on the car! Some of the shields and protectors weren't replaced !!!! Ahmed got to the point where he would only talk to me and wasn't really available when my husband called!
It was a lot for an employee!!!!!! We should have had better service!!!!
6/17/2016
Martin B. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys always do I fantastic job
Thanks!!
6/17/2016
Ridgie P. VERIFIED CUSTOMER
Vehicle Make : BMW
Tom was wonderful in assisting me throughout this whole process. He made it easy for me and made me rest assured that the work would be done efficiently and correctly.
6/16/2016
Louis W. VERIFIED CUSTOMER
Vehicle Make : Toyota
From start to finish everyone made my car repair experience a great one.Russel collision center caton avenue was efficient and timely in restoring my car.
6/14/2016
Alicia M. VERIFIED CUSTOMER
Vehicle Make : Kia
My car isn't right I'm not pleased at all
6/14/2016
Hashim Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good
6/13/2016
Adrienne C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good work
6/8/2016
Carolyn B. VERIFIED CUSTOMER
Vehicle Make : Mazda
I was impressed with the customer service and how organized everyone was.
6/3/2016
Michelle A. VERIFIED CUSTOMER
Vehicle Make : Toyota
it was not completed. Had to take my car back and wait another 2-3 weeks for the repair to be completed.
5/29/2016
Patricia J. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Fast, responsive and reliable service.
5/28/2016
Paul S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Timetable for return is frustrating. Nobody knows anything when you call. In general, an overall poor experience. I would not take my car there again.
5/28/2016
Barbara S. VERIFIED CUSTOMER
Vehicle Make : Subaru
I liked getting the email updates.
5/28/2016
Joyce B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I'm always confident that my repairs will be the best. My car looked brand new.
5/25/2016
James W. VERIFIED CUSTOMER
Vehicle Make : Nissan
The moment I stepped inside the office, all were very courteous and professional. The staff (Ahmed, and all), thoroughly explained all details and process. All questions were answered, easing my concerns. There were updates, during the vehicle repair process. I will recommend Russell Collision to others. I actually traveled 35 miles, for the experience. Awesome. Keep up the exceptional work.????