Everything went smoothly from my initiAl call to the completion of the work. Michelle work with me to accommodate my work schedule. All staff were very courteous and respectful. It was a pleasure working with them.
9/17/2016
Wuyuan L. VERIFIED CUSTOMER
Vehicle Make : BMW
I was impressed by the quality of the repair and the professionalism and courtesy displayed by the staff. Jim is a great guy and trustworthy. Highly recommended.
9/3/2016
Andrea S. VERIFIED CUSTOMER
Vehicle Make : BMW
Jim provided great follow up and updates daily. Appreciate Jim who worked to return my vehicle that met my expectations. Thanks again JIM!
9/2/2016
Robin M. VERIFIED CUSTOMER
Vehicle Make : BMW
My advisor was the BEST !!!! You should clone him
8/31/2016
Robert D. VERIFIED CUSTOMER
Vehicle Make : Ford
outstanding job
8/30/2016
Raymond G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Too soon to answer. Waiting on a minor repair to be completed before I can answer. Please send questionnaire after completed. However, associate named Donna has been absolutely wonderful in assisting me today.
8/30/2016
Daniel M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They did what it took to make me happy and want to use them in the future.
8/30/2016
Linda W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was pleasantly surprised at their service and professionalism. I picked up my vehicle today and can't wait to drive it.
8/24/2016
**** L. VERIFIED CUSTOMER
Vehicle Make : Nissan
The experience was good. They kept in constant contact with me letting me know of the various stages of my cars repairs.
8/24/2016
Bruce B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Great JOB !!!!!
8/20/2016
Erica Y. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very great customer service! :)
8/18/2016
Teresa A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Such a professional group! Love th convenience of Geico and Enterprise right there - one stop shopping! Have referred friends - will continue to do so!
8/17/2016
Kenneth S. VERIFIED CUSTOMER
Vehicle Make : BMW
Your email notification system does not work. I received emails the day I left the car for repair and not a one since. I have still not received electronic versions of records that were promised. Complete satisfaction would have also involved a more accurate projection of completion date and no issues to resolve with Tire Pressure Monitoring system reset. Was it all "good enough?" Maybe, but you asked about complete satisfaction.
8/11/2016
Lavern W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job
The Russel Team did a great job!!ACCOLADE'S from the Watkins Family. THANK YOU!!
8/11/2016
Alex D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Yes
8/11/2016
Danielle K. VERIFIED CUSTOMER
Vehicle Make : Mazda
The whole process took 3 weeks for a rear end collision repair and once I got it back, it wasn't perfect. The inside is dirty with dust all in the trunk and marks on the ceiling and there's sealant sticking out from a seam on the outside of the rear door. Additionally, when I went to pick it up, I was checking it out and when I closed the rear door with the door handle the whole thing popped out of the door. The individual who was explaining the repairs to me accused me of pulling to hard - are you kidding me? The only good service I received was by the front desk ladies and the initial estimate. Needless to say, I'm not happy and will not take my car back to Russell collision.
7/22/2016
Stephen G. VERIFIED CUSTOMER
Vehicle Make : Land Rover
We've had several auto repairs done at Russel Collidion Center over the years and have always been very pleased with your workmanship. Just hope we don't need to call on you again :). Thank you!!
7/16/2016
Gwenette T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Looks good. Thanks
7/15/2016
Katherine W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great experience employees very pleasant and courteous and made process very easy.
7/15/2016
Jean Elizabeth. VERIFIED CUSTOMER
Vehicle Make : Nissan
I'm lost for words. I've been telling everyone about Russell. I don't have enough space too write everything, but let me sum it up in a few words...Outstanding, Amazing, My car looks better, I was completely shocked, Extraordinary, and a satisfied customer. Russell's is apart of my family. I thank and appreciate all of the hard that the team did...I can do a commercial for Russell because I witnessed the work first hand...