There was a severe lack of communication between Leslie my service advisor and myself. The only way I received information about my car was when I called to inquire because she had not reached out to me. There were multiple delays in getting my car back to me which I had to call to find out.
3/25/2019
Yolanda L. VERIFIED CUSTOMER
Vehicle Make : BMW
The repair took longer than expected however heritage did a good job to keep me up to date. My only complaint although the labor was much higher than other body shops was that they did not charge my electric vehicle upon returning it to me.
3/14/2019
Ren Z. VERIFIED CUSTOMER
Vehicle Make : BMW
The X5 looks great.
Thank you to Tammi our service advisor, she is great and is a great asset to your company. She did the details that can get lost but she is exceptional. Also thank you for the great work on the repair, always great work. Thank you.
2/28/2019
Cara M. VERIFIED CUSTOMER
Vehicle Make : Toyota
More communication was needed from the beginning. My car sat for two weeks with no repairs made whatsoever.
2/28/2019
Colin D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Took to long
2/27/2019
Christopher &. VERIFIED CUSTOMER
Vehicle Make : Toyota
The interior car was dusty and dirty when I picked it up. I had to clean the interior when I got home.
2/24/2019
Augustus B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I did not receive a call to inform me that additional damage was found. I had to call to find out when the car would be ready. At that time I found out about more damage. I also had to ask the receptionist to explain the bill which was more than the deductible; why didn't progressive pay the addition charge? Still trying to get an answer to this question. Body work is good.
2/18/2019
Odessa S. VERIFIED CUSTOMER
Vehicle Make : Volvo
The repairs were great. The car runs like new. Betty was great.
Dissatisfaction comes from lack of communication with Geico. Lag in communication caused undue delays. Not having a car for months was costly ands inconvenient.
Final product was excellent so far.
2/16/2019
Anthony K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The only certified TOYOTA BODY SHOP I TRUST. I have previously experience with the shop alway provides professional and the most outstanding customer service i would recommend the the service to family, friends. Co workers and Church members family. Thank you again to the upmost Service you provided to me.
2/14/2019
Mildred H. VERIFIED CUSTOMER
Vehicle Make : Toyota
None at THIS time
2/9/2019
Bonita C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you guys for taking care of my vehicle in a timely fashion.You guys made sure I wasn't inconvenienced,arrangements were made to put by me in a rental while my car was being serviced.
Thanks Mr. Rycman and the body shop team.
2/1/2019
Christopher A. VERIFIED CUSTOMER
Vehicle Make : BMW
Miscommunication between shop and insurance company lead to a long wait for the car
1/30/2019
Rubin G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job!
1/23/2019
Krisaundra T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Yes!! Everyone was friendly... And very efficient
1/19/2019
Sigismund D. VERIFIED CUSTOMER
Vehicle Make : BMW
Satisfied with the Work done on my 06 BMW 330xi and Thanks to your entire Team and Happy New Year to all.
12/31/2018
Boris M. VERIFIED CUSTOMER
Vehicle Make : BMW
Anxiety inducing, non-responsive texting system. Non-transparent repair process. Vehicle has not yet been picked up, so I can’t comment on the quality of the repair
12/28/2018
Kenny B. VERIFIED CUSTOMER
Vehicle Make : BMW
Car looks great , excellent communication,
12/22/2018
Patrick M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Betty Borgese took special care of me and my van in order to have my vehicle fixed on time.
12/19/2018
Mark K. VERIFIED CUSTOMER
Vehicle Make : Toyota
It took longer than expected.
12/12/2018
Leonette D. VERIFIED CUSTOMER
Vehicle Make : Scion
I've have always been greated with nothing but Kindness, Patience and the people Are quick to update you about what's going on with your car. I appreciate that very much.