The service was very quick and convenient considering the circumstances and the team went the extra mile for customer satisfaction.
5/9/2016
Quinicta M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jerry and the lady at the front desk provided exceptional customer service!Jerry did a wonderful job explaining the repair process. They were prompt in arranging a rental. The notifications about the progress of the repairs was a tremendous help.The repairs were completed two days earlier than promised. That never happens! My repair experience with the Toyota team from beginning to end was second to none. This team's exceptional service should be packaged and replicated. I couldn't have had a better experience!
4/27/2016
Savan P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Petfact service with awesome updates
4/23/2016
Susan C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Eric and staff were so helpful and nice!
4/16/2016
Kelly B. VERIFIED CUSTOMER
Vehicle Make : Toyota
As always, the service was dependable, accommodating and communications. I would not go anywhere else unless Steve (usaa contact) went somewhere else. Thank you!
4/12/2016
Duncan M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Jerry was amazing.
4/1/2016
Bryan C. VERIFIED CUSTOMER
Vehicle Make : Buick
Jerry was great with communication throughout the process.
3/31/2016
Dana B. VERIFIED CUSTOMER
Vehicle Make : Toyota
From the moment I decided to have my repairs done with Town and Country to the minute I picked up my car, the whole team was extremely responsive and friendly. When I had my estimate done Erik walked me through the repairs since most were not obvious just from looking at the car. He was great at keeping me informed throughout the repair process. When I picked up my car he met with me to go over repairs again and make sure everything looked up to par for me. With the pollen in the south I didn't expect the car to look perfect when I picked it up but they took it for another wash so it was sparkling clean when I drove off. From start to finish I was very impressed with the team at Town and Country.
3/30/2016
Harold M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Tried several times to respond but was finally shown how to use this messaging system. I suggest some other system for adults.
Jerry Borysko,the experienced staff member who scheduled the work and made sure I was informed every step of the way to collision repair, did a perfect job. So too was the work by the receptionist/assistant at at the front desk quite helpful. I did not meet the repair staff, but they also did their work well.
Thank you for asking but I do wish you would not send these miniature messages. Quite hard to respond (This has taken much of an hour.) A letter would have been much better if you hope for a serious reply.
Dr. Harold Markowitz
3/26/2016
Michelle S. VERIFIED CUSTOMER
Vehicle Make : Honda
Jerry is awesome and so is the girl at the counter
3/25/2016
Ronald W. VERIFIED CUSTOMER
Vehicle Make : Honda
Jerry exceeded expectations to get our car repaired and checked for repair needs so it could be done right the first time. He kept in touch often. Great service is most appreciated! Thank you Jerry and your team for s job Well Done. Ron and Dot Whitmire
3/24/2016
Michael K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent job and experience. Thank you !
3/14/2016
Wesley R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The timing Jerry and the team were able to get avert thing done was great.
2/21/2016
Carl S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very efficient!
2/18/2016
Young K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Eric Peters was great.. Friendly and very knowledgeable. Great service all around. Thanks!
2/13/2016
Kristen I. VERIFIED CUSTOMER
Vehicle Make : Honda
Jerry did an excellent job. Made this process very easy, kept us informed, and our car looks great.
2/12/2016
Cordelia B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The entire staff worked efficiently and professionally to complete their assignment on my car.Jerry Borysko, the USAA rep. and body shop manager was a great communicator and took care of everything for me.
2/6/2016
Jon K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jerry was fabulous!
1/31/2016
**** H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
From start to finish it was a great experience. The team members, the customer service, the updates it was all just really well done. I was never worried about my car being there and knew it was in good hands. I even sent a co-worker over to get her car done because I told her it was the best place to go. On a personal note I would like to give the highest level of compliments and kudos to Jerry who was just awesome to deal with. He made the process so easy and non stressful and it was one of the best experiences I have had with an auto shop for any reason. Thank you!