Adele was excellent to work with, from start to finish. I also was pleasantly surprised when I opened my door to realized that the inside of my vehicle had been cleaned!
4/26/2017
Jeffrey R. VERIFIED CUSTOMER
Vehicle Make : BMW
Repairs look great and make the X5 look like its new again
3/29/2017
Eric Z. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Melissa kept me updated on the progress of the repair, which was especially helpful due to the changes in estimated completion date (due to afternmarket part issues). I was absolutely blown away by how clean the car was when we picked it up. It looked and smelled like a brand new car! My 17-year old son, who drives the car, made a pact to never eat inside the car again! Thank you for always exceeding my expectations.
3/9/2017
John K. VERIFIED CUSTOMER
Vehicle Make : BMW
With your impeccable customer service and superior maintenance and collision restoration why would I ever go anywhere else? My BMW has 179000 miles on it and thanks to your team of professionals, it drives like a new car. Thanks to Stephanie and Adele for keeping me informed every step of the way and for watching over my car while it was in your care. Thank you both so much.
3/9/2017
Daniel D. VERIFIED CUSTOMER
Vehicle Make : BMW
Provide a loaner vehicle for this work.
2/28/2017
Vincent M. VERIFIED CUSTOMER
Vehicle Make : BMW
Thanks for the wash and inside detail. Email updates were really convenient. Thanks
2/24/2017
Jack I. VERIFIED CUSTOMER
Vehicle Make : BMW
the car was completed as requested
it was done ahead of schedule &
it looks great . . Thank You !
2/18/2017
Marianne F. VERIFIED CUSTOMER
Vehicle Make : BMW
Very satisfied.
Thank you for the superior service,
Thank you, Adele and your team.
Sincerely,
Marianne F
2/16/2017
Michael J. VERIFIED CUSTOMER
Vehicle Make : Audi
Great Job!
2/8/2017
Donna O. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great service, as usual. Thank you!
2/7/2017
David W. VERIFIED CUSTOMER
Vehicle Make : BMW
Repair ended up taking twice as long as originally promised. 4 phone calls and three changes to the completion date later, I was finally able to get me car. I also feel as though they should have gone the extra mile and called and asked about touching up stone chips immediately next to the bumber they repaired. The gal I spoke to said they don't do that because some people complain.I think they should at least ask the customer and let them decide. Also, they only vacummed the front floors of my vehicle? Back floor and cargo area were not touched with vacuum. That's taking a short cut and a hurry up and get done without paying full attention to detail in my opinion. I expected more from BMW. Purchasing the car was a great and very professional experience and I was very pleased with the purchase of the vevicle and my salesman. Too bad collision doesn't follow the same professional protocol as sales!
2/3/2017
Betsy T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Melissa was fantastic! Although I never met her, she was excellent about communicating exactly what was being done and how long it was going to take. The car looks brand new.....well, partly because it IS brand new. Thank you to the crew who did such a great job!!
2/1/2017
Michael S. VERIFIED CUSTOMER
Vehicle Make : BMW
Communication was excellent. Expectations were set up front, and other than a slight delay (which I was notified about in a very timely fashion) in completion date, I was impressed with SMC's professionalism and attention to detail and commitment to customer satisfaction.
1/14/2017
Mike H. VERIFIED CUSTOMER
Vehicle Make : Audi
Car looks great and the staff was extremely professional.
Thank you
1/6/2017
Ryan B. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Melissa was very helpful and made sure my car got fixed in a timely manner. I'm glad my car was in safe hands :)
12/28/2016
Kristin L. VERIFIED CUSTOMER
Vehicle Make : BMW
enjoyed the updates...would of liked more of a heads up that it was finished...only found out in the morning that i could pick it up that afternoon. Caused me to have to leave work to get it.
12/22/2016
Michael H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I am extremely happy with my vehicle after the damage was repaired, I was also very impressed with being able to have a loaner vehicle while my vehicle was being repaired, I felt like part of the Sun motor car family !!!!!
12/13/2016
Pippa C. VERIFIED CUSTOMER
Vehicle Make : BMW
The car was not finished upon its scheduled due date nor was I notified until late
in the day . I was then notified the car had been picked up and so I believed it had been delivered by Sun BMW... only to get home and not find it there . I now have to make alternate arrangements to pickup my car which will invariably cost
me money as my efforts for the past two days have been foiled .
As a customer who through insurance and my pocket has now spent 15k in
your repair bays this year alone , please allow me to say this could have been handled better
Da